Rude Xbox.com chat support

So what did you decide with the console? Will you try to unlock it or send it back.As far as dealing with support on the phone if you try to be pleasant rather than uptight you will generally get decent results.If youre irritable they get that way too.If
you can laugh a little and get them to at least crack a smile they will be like playdough in your hands.Hope it works out for you.

I agree the Xbox is overpriced. PS3 offers 16 gig models around the same price of the 360 4 gig.And at $15 a month for live thats 3 times the price of the $60 gold offer at $5 a month.I didnt realize you had to pay that much.My bad.

to be honest I think it's not fair, but that being said there isn't anything the chat or even the phone agents could have done other than give more speculation. I buy a lot of used stuff too mostly retro consoles but I am not about to purchase an amiga computer
then turn around and call the amiga customer support if it doesn't boot on (is the amiga c.s. line still available ? ) it wouldn't make sense.

My console isn't banned. I was just afraid it WOULD get banned and i was making sure. I talked to a nice telephone CSR named Lady who actually knew her stuff. She was able to conclusively assure me that my console was not attached to a contract.

what I'm complaining about right now are the two CSR I dealt with initially. Azy tried my patience big time. When i reached the 30 minute mark and i realized that he didn't even UNDERSTAND me, i kinda lost it. Then he had the gall to ignore my requests for
a supervisor twice. It was a simple query but he just wasn't listening at all.

Then the supervisor didn't seem to even want to help me because i didn't buy my Xbox from an official retailer.

well i didn't buy my Xbox from some random guy on the street. I bought it off cowboom.com which is a company of Best Buy. An official retailer. They sell the preowned ones that get returned to them.

And I hadn't been scammed and taking it out on them. I just wanted to avoid being scammed by making a simple query. The other CSR who knew her stuff knew exactly what what to do and helped me really fast but these two were just incompetent. And prejudiced
against buyers who buy used. Well I've been a gamer for 3years now and i have bought 3 consoles so far. All of them had been used. I am a loyal customer and just because i buy my consoles used doesn't mean i have to be made to jump through hoops to ask a question.

it is a fact of life that many of their customers actually sell their xbox and other people buy them. And there are preowned buyers who are getting scammed because of the contract thing. I don't expect them to take responsibility. But i would hope that they
would help the customers who want to avoid getting scammed by answering questions about their system.

The agents you talked to do not work for Microsoft.I think they outsource all complaints to scrubs working in their own homes probably in India where they can get away with paying less than minimum wage.You should get an email from them in a few days with
a survey about your experience.Use this opportunity to complain about the chat agent.So theres no way to get the console unbanned?..What if you pay the contract off? Maybe that would unban it and then you would get 2 years of live.idk