Round in circles - and really fed up with it......

Titch2k6 · Feb 5, 2014

My kids cannot sign in to Xbox Live! through family Gold account and I have just spent 3 hours going around in circles.....

1/ Signing into kids accounts email with password - need parent to sign in

2/ Sign myself in to give permission - name and DOB missing please amend account details, but nothing wrong with account because it has worked fine for the past 6 years I have held it.........

3/ So, download profile to xbox - Remember email and password for account checked.

4/ Cannot sign into account until you have signed in at xbox.com

5/ Go to xbox.com and sign in - parent has to sign in............

-sigh-

This is a service we have paid Microsoft for and yet my children can not use it. How do I go about getting a refund on monies paid for a service I can no longer receive? Or is this an issue I should take up directly with UK trading standards under The Supply
of Goods and Services Act 1982, Consumer Protection (Distance Selling) Regulations 2000 or Consumer Protection from unfair Trading regulations 2008?

:)

CravenUrchin83 · Feb 5, 2014

child acount problems

I'm having the same problem...son cannot get onto x box live even tho he has gold membership...have been going round in circles for hours and waiting for some one to contact me....seriously fed up

J3RS3Y DEVIL · Feb 5, 2014

Round in circles.

That's not how enforcement actions work.

It takes more than a single report from someone to warrant a suspension.

Multiple complaints from various players who meet specific criteria (i.e. all of the complaints came from a group of players who are not all on a friends list).

Advise your son to serve his suspension and inform him that further offenses will increase the length of the suspension or worse, removal from the service altogether.

Good luck.

Klokkwork · Feb 5, 2014

Sounds like you need to contact Xbox Customer Support to work out just which email is the actual parental account. From what you described, it doesn't sound like the account you think is the parental account is actually it. Once the actual account is discovered,
it should be the only one needed to log in at account.live.com to provide adult consent for a child account to connect to Live, and/or accept Terms of Use.

Klokkwork

Sounds like you need to contact Xbox Customer Support to work out just which email is the actual parental account. From what you described, it doesn't sound like the account you think is the parental account is actually it. Once the actual account is discovered,
it should be the only one needed to log in at account.live.com to provide adult consent for a child account to connect to Live, and/or accept Terms of Use.

CravenUrchin83

I'm having the same problem...son cannot get onto x box live even tho he has gold membership...have been going round in circles for hours and waiting for some one to contact me....seriously fed up

Paul Green1

Hi TheDaddis,

Did you ever get a response to this?

I have the exact same situation and I'm very fed up with this.

I'm just going round in circles!

ElectroFlying

And this thread like all others.... "Reported." Why?

E3, can't have any negative discussion, no matter how deserving about MS, Enforcement or even games not working while the console is in offline mode because we want people to see MS etc as 'good' and not bad.

OP, like you. I have been reported as well, but I stopped playing MP games online after a former ? explained how MS Enforcement actually worked. Setup lobbies, Socially enept individuals, etc all cater to enforcements catch 29, so no matter how nice you
are, you lose!

I only have the use of one hand and was trying my best to play games like Halo 4, DOA, Mortal Kombat etc online, little did I know until someone PM'd me that my REP was beeing negatively effected by random gamers reporting me as. "Unsporting" etc and how
that bad rep would effect me if/when I decided to own an xbox one. I could go on, but I think its high time to have outside oversite.

One way to do that is to have ratted M games carry the M rating even in online play. Do that and those who are easiely offended wouldn't have even a bases to complain from.

Last, no more block and report. Just block only. The system would then never allow the blocked person to communicate or be matched in a game with the person ever. The way it (enforcement) is now, is a money maker. (business model)

How many times can you get a communications etc ban before being permabanned? And the vast majority of them simply get a new account, gold, games etc and soldier on... So enforcement actions, whether deserved or not, is in essence a micro to macro $ maker
eh.

WE DESERVE BETTER, far far BETTER than what we're getting. Especially those handicapped gamers who while themselves are having fun, unknowingly to them are being 'reported' and often verbably attacked by those who take gaming so serious that its your fault
they lost the match, yet if you even try to defend yoursels and in so doing use even 1 of their words, even in quotation marks in the reply back. Banhammer!

Daft Badger

Not true.It only takes one valid report for someone to get suspended.

You wont ever get suspended for being "bad" at a game.If that was the case I would of been banned years ago.

The enforcement site
https://enforcement.xbox.com/en-GB is the only place to enquire about suspensions.Not all suspensions are eligible for a case review.

You wont be told specifically what was said.

Round in circles - and really fed up with it......