Rouge one

Discus and support Rouge one in XBoX Rewards & Social to solve the problem; Just bought rouge one and got no rewards points and apparently I'm not the only one would love some feedback e7e9c046-e853-4597-87cc-1385249c9bed Discussion in 'XBoX Rewards & Social' started by MagnaSpacePanda, Mar 24, 2017.

  1. MagnaSpacePanda
    MagnaSpacePanda Guest

    Rouge one


    Just bought rouge one and got no rewards points and apparently I'm not the only one would love some feedback

    :)
     
    MagnaSpacePanda, Mar 24, 2017
    #1
  2. Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE Guest
    Rouge One Points

    Unfortunately rewards can only be registered for purchases made while you are a member of the reward program.

    The staff here will not be able to facilitate a refund as that is beyond their ability and you would have to go through your regional Xbox Billing Support. For US/CAD the number is 1-800-4MY-XBOX and select billing.

    A staff member will reply to confirm within 1-2 business days if this is the case, they work Monday - Friday from 9am to 5pm PST and do not work weekends.
     
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE, Mar 24, 2017
    #2
  3. CCollins1984
    CCollins1984 Guest
    Rouge One Points

    I purchased Rouge One hoping that I would receive the promotional reward points however I was unaware at the time that I didn't have a rewards account. Can I still get the points? If not I'd like my money back and I'll go purchase the movie someplace else
     
    CCollins1984, Mar 24, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Rouge one

    Credits should show as pending about 96 hours after you made the purchase. So it would be too soon to see the credits pending.
     
    Smwutches, Mar 24, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello MagnaSpacePanda,

    From our FAQ:

    When will I receive my Rewards Credits?

    After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

    Since it has not been 96 hours yet, it is too early to see Credits for your purchase.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    Rouge one

    Credits should show as pending about 96 hours after you made the purchase. So it would be too soon to see the credits pending.
  7. XBLRewards8 Win User

    Rouge one

    Hello MagnaSpacePanda,

    From our FAQ:

    When will I receive my Rewards Credits?

    After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

    Since it has not been 96 hours yet, it is too early to see Credits for your purchase.
  8. DJBSE72 Win User

    Games with gold game only for xbox 360

    AC Rouge is in February part of Games with Gold. Each Month you get 2 Xbox One and 2 Xbox 360 Games.

    AC Rouge is a 360 Title that is backward compatible, so can play it on your Xbox One even if it's a 360 Game.

    Hope this helps.

    ...And it works well for me...
  9. XBLRewards8 Win User

    Rouge One Points

    Hello CCollins1984,

    We see that your purchase was made the same day as your registration. Keep in mind that purchases take up to 96 hours to be processed, as mentioned in the offer's FAQ:



    When will I receive my Rewards Credits?

    After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.



    Since it has not been 96 hours since your purchase, it is too early to see Credits pending. We do not handle refunds. You would have to contact Xbox Support for assistance with that matter, as Murphs says.
  10. Murphs-A47006C9-2185 Win User

    Rouge One Points

    Unfortunately rewards can only be registered for purchases made while you are a member of the reward program.

    The staff here will not be able to facilitate a refund as that is beyond their ability and you would have to go through your regional Xbox Billing Support. For US/CAD the number is 1-800-4MY-XBOX and select billing.

    A staff member will reply to confirm within 1-2 business days if this is the case, they work Monday - Friday from 9am to 5pm PST and do not work weekends.
Thema:

Rouge one