Rogue One Reward Problem

Lucky Luxy · May 3, 2017

Hi,

I have purchased the Rogue One movie but have not been awarded the 3000 reward points or have any indication that I will be awarded any!?

The Rogue One Rewards page is still saying I have 2 days left to earn them if I purchase the movie, which I have already!

Please help!

:)

Infiidel · May 3, 2017

Rogue One promotion points not credited

Hi Team,

I purchased Rogue One HD yesterday, prompted by the Rogue One rewards promotion.

As of this post I own Rogue One HD but my 3000 reward points are nowhere to be seen.

Pending reward points for this month (March) stand at zero.

Not really a great experience eh.

ps. I was logged in when making the purchase and was already a member of the Rewards program.

Cheers,

Jeremy

JCBoysha · May 3, 2017

Purchased Rogue One, but did not get the rewards points.

I purchased Rogue One, with the 3000 credit reward deal, but did not get my rewards credits.

Smwutches · May 4, 2017

You'll want to post in the support section of this forum in order for support to check into it for you

Smwutches

You'll want to post in the support section of this forum in order for support to check into it for you

gamefantus

I also did not receive my point reward for purchasing Rogue One on Xbox.

Smwutches

It takes about 96 hours for credits to show as pending after completing an offer, so it wouldn't have been enough time yet.

XBLRewards8

Hello ToxicSoul,

From the FAQ for that offer:

When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

While we have heard news from our purchase source that processing may be delayed, we do not expect this to overly affect this offer. It should show up by the end of tomorrow, at the very latest.

XBLRewards8

Hello Funky Chipster,

You registered into the program as a Irish Rewards member. Therefore, we are only tracking and Rewarding purchases made in the regional currency of your Rewards region (the Euro). Since your purchases have been made with a different regional currency, they
are not eligible for Rewards. Furthermore, since your Rewards Account region and Microsoft Account region are not matching, we cannot complete a deposit into your account. We cannot place EUR deposits from your Irish Rewards Account into your GBR Microsoft
Account, which will only accept the pound.

In order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.

1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This will cause your regions to match and allow your currency to be deposited.

2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account.
While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer any other progress.

If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/). If you check your MyDashboard at
(https://rewards.xbox.com/mydashboard), you will be able to see if you are still in the registration process. If you open a new post after being able to log in to your new Rewards account, you can request
any pending deposits from your old account to your new one.

Rogue One Reward Problem