Rodeen a code

Hi Joseph,

Thanks for reaching out to the forums. We understand you are unable to redeem a code. We recommend getting with who you bought the code from. Here is a

guide for the error you get.

Solution 1:

Return or exchange the Xbox gift card at the retailer from whom it was purchased. Then make sure that you obtain a card in the correct currency for your Microsoft account.

Thanks,

Brad

this is the best way https://beta.support.xbox.com/

Works again with this To fix content restrictions on Xbox Console:

1. Open Settings

2. Go to Account

3. Open Content Restrictions

4. Select Access to content

5. Select Access to content again and set to "Appropriate up to age 3"

6. Wait for change to save, ratings will appear different on screen once complete.

7. Select Access to content and set back to Unrestricted

8. Wait for change to save, ratings will appear different on screen once complete.

When I did it there were two options to redeem a code, one for Xbox Live codes and one for Ubisoft Codes, the pre-order DLC codes are Ubisoft Codes.

So you don't know how to redeem a code or there's an issue with the code?

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Steps on redeeming codes here:
support.xbox.com/.../redeem-prepaid-codes