robux redeem problem with microsoft gift card

Hello,

My son just redeemed his $15 Microsoft gift card and bought 1200 robux money but it is not showing up in his account. It's sayin he still only has 3 robux. Any ideas what is going on? I got the email that the card was redeemed so it seems to have taken the
money but it's just not showing up in his robux account....

Hi,

Welcome to the Microsoft Answers community. If you redeem your points for Roblox Digital Code/Robux you will receive a redeemable code which you can share with others. However, if you redeem your points for Microsoft or Xbox gift cards, you will not receive a gift card code as it will automatically be added to your account balance. I hope this helps!

Thanks,

Usually Microsoft or Xbox gift cards from Rewards are automatically redeemed on your account. Then, just go to purchase Robux and the option to pay with your Microsoft account balance will be shown to you.

Hi there! You can redeem the gift card by going to the xbox store-> use a code-> then you enter the gift card

after you enter the gift gcard to use it for robuxs you go into roblox->robux-> choose the one you want-> the payment option should say microsoft account then your balance (if not click on the payment option thats there then microsoft account)-> click confirm

The robuxs should be in your account

If you have any other questions feel free to reply to this or message me on xbox @

I have a question, can I use the Microsoft gift card instead to buy Robux? I am on IPad and I don’t really know how to redeem it