Robotic sounding audio on series X games

my xbox series X is playing up i have no game audio for xbox one and series X games, xbox 360 game worked fine, i reset my console kept games and apps and no audio still. i dunno ill call support when i can, Im using samesung 4k hdr qled tv and it worked fine a few hours ago and then just stopped. and last few months been having no menu sound and start up sound too issue now no games audio

Hello AbeAustin,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are experiencing audio issues with your Xbox Series X and your Onkyo TX-NR6050 receiver. This sounds like a frustrating problem, and I will do my best to help you resolve it.



Based on the information you provided, it seems that there might be a compatibility issue between your receiver and the Xbox Series X audio formats. Some possible steps you can try are:



- Make sure your receiver has the latest firmware update installed. You can check this by following the instructions on the Onkyo website: Onkyo | Homepage (onkyo-av.com)

- Try using a different HDMI cable to connect your Xbox Series X and your receiver. Some HDMI cables might not support the bandwidth required for some audio formats.

- Try changing the HDMI audio settings on your Xbox Series X. Go to Settings > General > Volume & audio output > HDMI audio. Try setting it to Bitstream out and see if that makes a difference.

- Try changing the audio format settings on your receiver. Go to Setup > Audio > Audio Format. Try setting it to Auto or PCM and see if that works.

See: Connect your Xbox console to a sound system | Xbox Support

I hope this helps and you can enjoy your Xbox Series X with full surround sound soon.

Hi Ehsaan,

Thanks for reaching out to the forums! We are sorry to hear about your issue and would like to help out. I have done some research on the soundbar in question LG SL6Y: 3.1 Channel Sound Bar w/DTS Virtual X & High Resolution Audio | LG USA and it appears that the soundbar does not support DTS:X or Dolby Atmos due to it not supporting 5.1 or 7.1 surround sound but is does support DTS: Virtual:X which the Series X does not.

With this particular soundbar your only audio option will be stereo uncompressed. I am linking the Xbox Support page concerning console audio settings so that you may see what your audio options are for your Series X console. Choosing speaker audio settings on your Xbox console | Xbox Support

My Xbox series x plays audio just fine when I'm playing a game, but if I switch to YouTube or diney+ to watch somthing I lose all sound for some reason. I've tried resetting the sound options but nothing works, I've tried every sound option in my menu but nothing changes. I still have sound when playing games, just nothing else

I can also confirm that all audio cuts out after a few minutes of gameplay on an Xbox Series X after the latest 1.6.0 game update. Users on Reddit are reporting the same thing. They have found a temporary workaround. If you change your audio for both your speakers and your headset to stereo uncompressed then the game audio will not cut out. Another workaround, that I did not personally care for, is supposedly to drop the volume level of “sound effects“ in the games settings to 0. This allows you to hear voice actors and music, but all fighting-type sounds disappears.

There seems to be some sort of glitch related to the other surround sound type modes that cuts all game audio out after a few minutes of playing. Note that no other audio is affected when this occurs, such as operating system sounds and other game audio.

I have an Xbox series X and I was set for “7.1 Uncompressed” audio and ever since the latest patch, the audio would stop after a few minutes rendering the game completely silent until you force quit the game and reboot it. However, that would only be good for a few minutes until it would happen again. After I set my audio to “stereo uncompressed“, I was able to play for a couple hours straight with no interruption at all in audio. This is my preferred workaround for now, but it sure would be nice if this game can be fixed so that I can have my surroundsound back.

I wanted to add one more thing. I do recall that this did happen (with the audio disappearing) occasionally before this patch, but it seemed like it only happened once or twice to me over the past couple weeks of me playing the game. Immediately after this patch though, it would happen after a few minutes of gameplay consistently.

UPDATE: Although someone marked my comment as an “answer“, it really is just a workaround. No one wants to be forced to turn off surround sound on their Xbox Series X/S just for one game. I have a great home theater system and really would rather have the benefit of surround sound on it. I am hoping that Microsoft and the developer can come up with a fix soon.