Robo Rewards Level Status Not Updating

Hi Xbox Live Rewards team:

I've bought 3 items below but my Robo Rewards "C:\Launch" has not been updated to completed yet. Please check.

11/9/2016 Star Wars: The Force Awakens + Bonus $19.99

11/12/2016 Big Hero 6 (+ Bonus) $19.99

11/14/2016 ReCore $39.99

I'd like to get working on Level 2 of the Robo Rewards MyMission already and earn more credits. Since its been almost a week since my last purchase, I'd like to check if there are any issues.

Thanks!

:)

 

Robo-rewards: missing the 2000 extra points for „C: \ COMPLETE“ Mission

Hello,

I finished all the robo-rewards Levels („C: \ LAUNCH“, „C: \ ACTIVATE“, „C: \ EQUIP“), but i didn't got the 2000 extra points till now.

The „C: \ COMPLETE“ Mission is marked as done (the medal is Gold or Yellow) but i didn't received the 2000 extra points. At my Premium Level site there listed just the 8000 points for the robo-rewards Level 1 - 3.

 

Robo rewards not activating

Hi xXDraycassxX. Looks like you've been awarded for your purchases. Those Credits are pending in your account now. There may be a delay in tracking your earned achievements though. If you don't receive Credits for the achievements by December 4, reach out
to us again and we'll manually adjust those in for you. Thanks for your patience!

 

Hello manjungle US,

Looks like your purchase of Big Hero 6 is not increasing your progress correctly. We'll reach out to our platform team to have them find out what the issue is, and update this thread once they provide us with a response. Apologies for the inconvenience.
Thanks for bringing this to our attention!

 

Hi XBox Rewards - any update on this? Thanks!

 

Hello manjungle US,

After looking over your Credit history, it looks like a fix was deployed that properly tracked your purchases and awarded you for the purchase level of the offer, as well as the achievements level, which was awarded on the 28th! Again, apologies for the
confusion that was caused by this error.