ROBO DE CUENTA [Translation-ACCOUNT THEFT]

Hi
Tamalon Viejon,

Lending your account and willingly giving your account information to someone else is never a good idea, no matter how well you know the person, and violates the

Microsoft Services Agreement. Never share your account passwords. You will need to try recovering your account by following this link

https://account.live.com/password/reset.

If you cannot recover your account through the recovery process, then you will need to contact Xbox customer support to see what options they have for an account that has been taken over.

1. Contact us here
2. Select Xbox One
3. Select See other options
4. Select Payment & billing under Account management
5. Select show contact options and go to step 4
6. Select request a call from support if available or there should be a number for you to call

Hi there!

To reset your Microsoft account password online, go to the

Get back into your account page and follow these steps:

1. Tell us why you’re having difficulty accessing your account.
2. Enter the Microsoft account email address for the account you’re trying to recover.
   

Note If you don't know your Microsoft account email address, you’ll need that information before you can reset your account password. To find a forgotten Microsoft account email address,
see the
Lost Account Solution.

I would suggest for you to go over our Article to
Recover and reset your Microsoft account password It guides you step by step on the recovery process.

Goodluck

Hola Miguel!

Para poder recuperar el acceso a una cuenta que ha sido pirateada, deberás seguir los pasos descritos en el siguiente link:

https://support.xbox.com/es-MX/my-account/security/compromised-account-solution

Puedes encontrar mas información al respecto en el siguiente hilo de conversación ya publicado en este foro:

https://answers.microsoft.com/es-es...o-robada/5af99667-f2da-43bf-8828-bbdaacf9bffb

Haznos saber si con estas sugerencia logras solucionar tu problema. Un saludo

-[Translation -

Hello Miguel!

To be able to recover access to an account that has been pirated, you must follow the steps described in the following link:

Https://support.xbox.com/es-MX/my-account/security/compromised-account-solution

You can find more information about it in the following thread of conversation already published in this forum:

Https://answers.microsoft.com/es-es/outlook_com/forum/osecurity-oother/microsoft-account-mi-cuenta-de-xbox-ha-sido-robada/5af99667-f2da-43bf-8828-bbdaacf9bffb

Let us know if you can solve your problem with these suggestions. A greeting]

Me puse en contacto con Xbox y aparentemente se abrió una investigación. Muchas gracias por responder.

-[Translation - I contacted Xbox and apparently an investigation was opened. Thank you very much for answering.]

Hello Diego,

Thank you for keeping us updated. If the first link XBF Chris J provided does not help recover the account, we recommend following the link to the
Xbox Support Team that he suggested. The
Xbox Support Team will investigate the account. Be sure to let us know the results!