Robo de Cuenta de Xbox [Xbox Account Theft]

Hi there!

To reset your Microsoft account password online, go to the

Get back into your account page and follow these steps:

1. Tell us why you’re having difficulty accessing your account.
2. Enter the Microsoft account email address for the account you’re trying to recover.
   

Note If you don't know your Microsoft account email address, you’ll need that information before you can reset your account password. To find a forgotten Microsoft account email address,
see the
Lost Account Solution.

I would suggest for you to go over our Article to
Recover and reset your Microsoft account password It guides you step by step on the recovery process.

Goodluck

Hola Miguel!

Para poder recuperar el acceso a una cuenta que ha sido pirateada, deberás seguir los pasos descritos en el siguiente link:

https://support.xbox.com/es-MX/my-account/security/compromised-account-solution

Puedes encontrar mas información al respecto en el siguiente hilo de conversación ya publicado en este foro:

https://answers.microsoft.com/es-es...o-robada/5af99667-f2da-43bf-8828-bbdaacf9bffb

Haznos saber si con estas sugerencia logras solucionar tu problema. Un saludo

-[Translation -

Hello Miguel!

To be able to recover access to an account that has been pirated, you must follow the steps described in the following link:

Https://support.xbox.com/es-MX/my-account/security/compromised-account-solution

You can find more information about it in the following thread of conversation already published in this forum:

Https://answers.microsoft.com/es-es/outlook_com/forum/osecurity-oother/microsoft-account-mi-cuenta-de-xbox-ha-sido-robada/5af99667-f2da-43bf-8828-bbdaacf9bffb

Let us know if you can solve your problem with these suggestions. A greeting]

Me puse en contacto con Xbox y aparentemente se abrió una investigación. Muchas gracias por responder.

-[Translation - I contacted Xbox and apparently an investigation was opened. Thank you very much for answering.]

Hi
Tamalon Viejon,

Lending your account and willingly giving your account information to someone else is never a good idea, no matter how well you know the person, and violates the

Microsoft Services Agreement. Never share your account passwords. You will need to try recovering your account by following this link

https://account.live.com/password/reset.

If you cannot recover your account through the recovery process, then you will need to contact Xbox customer support to see what options they have for an account that has been taken over.

1. Contact us here
2. Select Xbox One
3. Select See other options
4. Select Payment & billing under Account management
5. Select show contact options and go to step 4
6. Select request a call from support if available or there should be a number for you to call

El uso continuado de cuentas compartidas como esta, abusando de la función xbox de mi hogar, podría terminar en las prohibiciones de cuentas y dispositivos de xbox live.
Esta función es para usarla en una consola dentro de una familia y dar su cuenta a otra persona, acceder a una cuenta que no posee y acceder a los juegos de manera fraudulenta está en contra del Código de conducta y los Términos de uso de Xbox.
Información sobre el robo de cuenta:
https://enforcement.xbox.com/home/staysafe#topic4. Aún puedes jugar tus juegos cuando inicias sesión en la cuenta que los compró en cualquier consola, independientemente de dónde estés.
Las licencias de inicio de xbox son.

Debes esperar 1 año para más cambios de xbox en mi casa.

-------------

Continued use of sharing accounts like this, abusing the my home xbox feature, could end up in account and device bans from xbox live. This feature is for use on one console within a family and giving your account to someone else, accessing an account you
don't own and accessing games in a fraudulent way are all against the Xbox Code of Conduct and Terms of Use. Info about account theft:

https://enforcement.xbox.com/home/staysafe#topic4 You can still play your games when you're logged in to the account that bought them on any console regardless of where your my home xbox licenses are.

You must wait 1 year for more my home xbox changes.