Roblox won't open

Discus and support Roblox won't open in XBoX Games and Apps to solve the problem; For a week now, every time I try to open Roblox, both the one from the Microsoft store and the one downloaded from the site, it crashes even before... Discussion in 'XBoX Games and Apps' started by Davide_022, Nov 12, 2023.

  1. Davide_022
    Davide_022 Guest

    Roblox won't open


    For a week now, every time I try to open Roblox, both the one from the Microsoft store and the one downloaded from the site, it crashes even before opening. The Microsoft one closes without saying anything. The site says an unexpected error has happened and Roblox need to quit, we are sorry" or "exception unknown software exception (0x80000004) error occurred in the application at location 0x00007FFB1EB1BEB2"

    I tried restarting the PC, uninstalling it and reinstalling it, I deleted the unnecessary files on the disk and i did with microsoft defender a complete analysis and an offline one to check if i had any viruses but nothing came out

    :)
     
    Davide_022, Nov 12, 2023
    #1
  2. Rodrigo Oliver Win User

    Roblox won't open.

    Hi Noah, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Have you tried to launch the game via the website?

    https://www.roblox.com/home

    If that still does not work, please, contact Roblox Support:

    https://www.roblox.com/support

    I hope this helps.
  3. KhajiBower34 Win User

    Roblox won't open

    Hello Davide_022, My name is Khaji I am the independent advisor and I will be happy to help you today.

    Please check if the problem is solved by reinstalling Microsoft Gaming Services as follows:

    1. In Windows Search for "Windows Powershell" and run it as administrator. Then copy and paste the following command and press Enter on your keyboard:

    get-appxpackage Microsoft.GamingServices | remove-appxpackage -allusers

    2. Open the Xbox app, and it will detect that you need gaming services. You can download them by clicking on the "Download" button that will appear right there. If you cannot do this in the previous way or if a problem occurs, then try using the following command in the Windows Powershell window, running it as administrator through the process described in the first step:

    start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

    3. It is recommended that you restart your PC by finishing the download and installation of the game services.

    4. Check if the problem is fixed.

    Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.
  4. MrCoolGamer24 Win User

    Roblox app won't open. 0xc0000409

    Hello! I already tried everything what Roblox Support said. And I tried everything what you said. And nothing changed. I disabled few background tasks because I don't know if its okay to disable all background tasks.

    But maybe I should reinstall Windows but I would like to choose option not to delete files and apps. I don't know what to do.

    And I think that I updated all drivers. I installed AMD ryzen, Nvidia drivers. I have Directx 12 but I installed again.

    sfc /scannow: Windows Resource Protection did not find any integrity violations.
  5. Derrick19 - MSFT Win User

    Roblox app won't open. 0xc0000409

    Hi

    Welcome to Microsoft community.

    The error code 0xc0000409 you're encountering typically indicates a stack buffer overflow, which is a more specific kind of memory access violation. This can happen due to various reasons, including corrupted system files, incompatible or outdated drivers, or issues with the software itself. You've already taken several good steps in troubleshooting, but since the issue persists, here are a few more suggestions you can try:

    1. Run System File Checker (SFC): You've run the DISM tool, which is great. Now, complement that with the System File Checker to repair potentially corrupted system files. Open Command Prompt as Administrator and type sfc /scannow
    2. Compatibility Mode and Administrator: Try running Roblox in compatibility mode for an earlier version of Windows, such as Windows 8. Right-click on the RobloxPlayerBeta.exe > Properties > Compatibility tab. Also, check the "Run this program as an administrator" option.
    3. Check for DEP Conflicts: Data Execution Prevention (DEP) can sometimes cause issues with certain programs. You can try adding Roblox to the DEP exception list. Go to Control Panel > System and Security > System > Advanced system settings > Performance Settings > Data Execution Prevention. Select "Turn on DEP for all programs and services except those I select:" and then add RobloxPlayerBeta.exe.
    4. Create a New User Account: Sometimes, user profile corruption can cause issues with running applications. Try creating a new Windows user account and see if Roblox works under that new profile.
    5. Revert Recent Changes: If you've recently installed new software or made significant system changes, consider reverting those changes or uninstalling recently added applications to see if there's a conflict.
    6. Temporarily Disable Firewall/Network Protection: Although you mentioned not having an antivirus application, Windows Defender or the Windows Firewall might still cause issues. Temporarily disable these protections and see if Roblox launches. Remember to turn them back on afterward!

      Disclaimer: Temporarily turn off real-time Microsoft Defender antivirus protection in Windows Security. However, keep in mind that if you do so, your device may be vulnerable to threats. So please turn it on immediately once issue fixed.
    7. Check for Overlays or Other Interfering Software: Sometimes, software like game overlays or screen recording tools can interfere with games. If you're using any such software, try disabling or uninstalling them.
    8. Reinstall DirectX: Roblox requires DirectX to run properly. Try reinstalling DirectX to ensure there are no issues with it.
    9. Consult Roblox Support: If none of the above steps work, reaching out to Roblox support might provide further insights. They might have encountered this issue before and could have specific advice for your situation.
    Given the specific error and the steps you've already tried, the issue seems to be somewhat complex. If none of these solutions work, it might indicate a deeper issue with the Roblox installation files or an incompatibility with your current system setup that might require a more detailed investigation.

    Please feel free to let me know how it goes.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist
  6. Cliff A. Win User

    ROBLOX app on Microsoft Store won't open

    Hi dhyan patel1



    Greetings!



    Thank you for posting in Microsoft Community



    I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your Roblox game not opening on Microsoft Store. We are very glad to help you out to find some of the best possible options on this for us to move forward.

    We just want to set your proper expectations that this is happening on a game specific issue within Roblox that is unable to open on Microsoft Store and as well as this is a known issue as well for some users too.

    So, for now. Since this is unable to open on the Microsoft Store, what we can do is to try to download the Roblox App or Game directly to their website.

    You can refer onto this link where to install and download Roblox :

    And in addition, since this is a known issue for now on other users as well, you can also do try to reach out for the Roblox Support for additional information as well to ask for some questions that you need to know. You can refer onto this link for the Roblox Support :


    Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.



    Regards,



    Microsoft Community Moderator
Thema:

Roblox won't open

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