Roblox thinks I am playing on mobile

max H.1 · Jul 2, 2023

For several hours, I've made persistent efforts to resolve an issue on Roblox. The platform incorrectly identifies my device as a mobile one, despite my attempts to rectify the situation through various methods. I tried fixing this with the services menu, the group policy editor (but couldn't locate it anywhere), and rebooted my computer multiple times. Is there any possible solution to address this problem?

:)

DeniqL

Hi,Max!I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Try disabling these options to see if it works

Right click windows logo >

Device Manager >

Human Interface Devices >

Disable the following: "compliant pen" - "compliant touch screen"

max H.1

I couldn't find "compliant pen" or "compliant touch screen", but I did find "compliant touch pad". If I disable this, will it do the same as disabling those?

WattyNuela

Hello HEUSGB, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I would like to let you know that in situations like these, the recommended action is to reach out to the dedicated game support and report the problem to them.

You can do it by visiting the next link:
https://www.roblox.com/support

In case you need to know when it's necessary to reach Microsoft support or the dedicated game support, please visit this article:
https://answers.microsoft.com/en-us/xbox/forum/...

A previous link leads to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

ChipotlTurtle

Yeah, I was thinking the same thing.. On mobile it works for me but not on the Microsoft Store edition of Roblox\..

CarTzy

Hi Cheese boi1,

Thanks for bringing your question to the forums. Our focus here is on helping with a wide variety of Xbox product and service-related issues. Most game-specific issues, like what you are describing here, need to be addressed by the developer or publisher through their sites. Let us help you get to the right place.

For this, the best approach is to Contact Roblox Support.

As this is out of scope for us on the Xbox Forums, we are going to close the thread. If you still need assistance with an Xbox product or service, feel free to create a new thread. Thanks again for posting your question, and have a great day!

Roblox thinks I am playing on mobile