Roblox Receipt SOS

Elliott Evans · Oct 9, 2023

Hi

So I’ve been trying to get my password reset for an hour now but it just doesn’t work so I contacted customer service and they said that I’d need a receipt for roblox which both Xbox and Microsoft don’t show me? If anyone knows where to find the receipt I would greatly appreciate it. I have asked them if a Robux purchase from roughly when I had started would work of if I showed them my Home Screen but they said it wouldn’t work?

Help

:)

Darhyl Amizola

Hi Elliott! I'm more than happy to help you!

You can find your digital receipt/proof of purchase by signing your Microsoft account on account.microsoft.com > Payment and Billing > Order History.

If the receipt can't be found, which means the transaction must have been made on a different account. You can check your other Microsoft accounts' order history.

If you're unable to access your account, try submitting an account recovery request using the link below:

https://account.live.com/ACSR?uaid=eadbff0c96ce4ed9935b7d36f1670425

You will also need an active alternate email where you can be contacted. Don't worry, this might take a little of your time but it's definitely worth it.

Note: Try to fill out the form on where you frequently use or usually sign in your account.

After submitting the form, you will be contacted on your contact alternate email within normally 1-2 hours maximum time of 24 hours. Once they validate your account, you will receive a reset password link that will take you back access to your account.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Briley Roberts

Thanks for trying to help I don’t know if it’s a hundred percent clear what I said. But at the time of making my Roblox account my dad didn’t put an email so I can’t use the account on my other devices beside the Xbox so I can’t sign into my account I contacted customer support and they said I need proof of owning the account and asked for a Roblox purchase receipt here is what they said “Please reply to this message with a copy of your Roblox, Xbox purchase receipt. You may send us your emailed receipt or a screenshot of your Roblox, Xbox purchase receipt.” the thing is I don’t know what the purchase receipt is because you don’t buy the game because it is free.

dylancobb1

we did have a verified email account but roblox still want the purchase receipt

PalmettoBling

That free download would constitute a purchase receipt. That should be good enough for them, as Roblox is a free game, but they have in game purchases for coins. If you can find purchases for coins, that should also cover you with what you need with Roblox
support.

dylancobb1

i could not find any email for the roblox game but we did verify a email with the game but they still want the purchase receipt which was a free download

Roblox Receipt SOS