Roblox Receipt on Xbox

Thanks for trying to help I don’t know if it’s a hundred percent clear what I said. But at the time of making my Roblox account my dad didn’t put an email so I can’t use the account on my other devices beside the Xbox so I can’t sign into my account I contacted customer support and they said I need proof of owning the account and asked for a Roblox purchase receipt here is what they said “Please reply to this message with a copy of your Roblox, Xbox purchase receipt. You may send us your emailed receipt or a screenshot of your Roblox, Xbox purchase receipt.” the thing is I don’t know what the purchase receipt is because you don’t buy the game because it is free.

Hello Jase, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

Microsoft doesn’t provide proof of purchase for free games downloaded from the Microsoft store. They don’t appear in the Microsoft account order history.

If your son purchased this gift card from a third party retailer or shop. You can try reaching Roblox support and confirm with them if the receipt of purchase from the store is valid.

Hi, thanks for your help. Actually that was the first place I looked. I do not have a receipt for Roblox because it was a free game. I purchased it twice, because we have two xbox live accounts, and neither time was a receipt generated. I have a receipt
for all purchases except the "free purchases." Those do not generate receipts.

I have noticed that several people have run into this same problem. Either Roblox or Microsoft really need to fix this. Many thanks for listening. I understand that you do not work for Microsoft, and you are just trying to help.

we did have a verified email account but roblox still want the purchase receipt

That free download would constitute a purchase receipt. That should be good enough for them, as Roblox is a free game, but they have in game purchases for coins. If you can find purchases for coins, that should also cover you with what you need with Roblox
support.