Roblox on Windows 10

JamieJohnson41 · Dec 31, 2021

Hi!

I bought my daughter roblox as a gift. We were able to redeem the gift card, but when we try to install it states that it must ask a parent for permission. I'm good with that, but where is it sending the request? I've checked email and my Microsoft account. How do we find the request to finish the download?

Thanks!

:)

Tuan-Anh

It's happening on Roblox, and only Roblox

I'm using Windows 10

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Log into the account (If you cannot access the account, please click here)

- Click the gear-icon located at the upper-right corner of the site

- Select the Settings option indicated by the gear icon

- Select Parental Controls option

- In the Account Restrictions section, press the toggle button to turn on Account Restrictions

- The toggle will turn green and the following message will be displayed "Account Restrictions is currently enabled"

- If you would like to disable Account Restrictions, simply press the toggle button again

For reference see here https://en.help.roblox.com/hc/en-us/articles/36...

tuấn phong huỳnh

if you on window 10:

settings > apps & features > roblox (roblox corporation) > advanced options > background apps > ON

Microsoft UserXT

oh, okay! Thank you but, do you know why Roblox used to work before I downloading it on Windows 10?

mithy73

The stock answer provided by YanYannn above is - at best - incomplete. The Roblox executable (when installed via Microsoft Store) is in the folder C:\Program Files\WindowsApps which Microsoft has made inaccessible to users, rendering the instructions for disabling compatibility mode useless on their own (and I'm loath to tinker with the folder permissions). And if there were a firewall related issue, one would have thought that Roblox would not work at all, as opposed to successfully connecting to the Roblox servers but then randomly crashing every few minutes.

I have tried uninstalling and reinstalling the Roblox app, I've tried clearing the Roblox file cache in AppData\Local\Roblox, I've performed system checks/diagnostics and I've tried updating my video drivers in the hope of resolving this, but all to no avail. Basically I've tried everything bar resetting Windows. This is happening on two different PCs, one running Windows 10 and one running Windows 11. At best I am able to get about five minutes' gameplay before Roblox crashes on the Windows 11 PC (on the Windows 10 PC, freezes/crashes are more sporadic).

The one thing that appears to have worked is to abandon the Microsoft Store version of the Roblox app in favour of the one directly downloadable from roblox.com.

Roblox on Windows 10