Roblox keeps crashing after i put the username and password then i press login

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Clepy

I can assist you with some things, but if the issue persists you may need to reach Roblox team.

First answer the next questions in order to isolate a bit more the issue:

Is this happening on Xbox Console or PC?

If it's on PC. Are you on Windows 10 or 11?

Are you receiving an error code or the game just crashed?

And, which troubleshooting steps you have done so far to fix this?

Hi, I don’t know if I’m doing this right. Can you explain what you mean when you said Xbox gamertag credentials. Like my password to login into Roblox would be my Microsoft account password as I remember both that and the username to it but, not the password to my Roblox account. I don’t have a pc so, I tried to login into my Roblox account using my phone and input into the username prompt: my Xbox gamertag username and my Microsoft password as my Roblox password and it didn’t work. During this I had not unlink my Roblox account from my Xbox account. Also when you stated to go to link social accounts in the Xbox account settings I didn’t see anything related to Roblox at all. I don’t know what to do. I’m sorry that I may not understand what you’re saying and I appreciate your help in this situation

Hi, my name is Julian and I'm an Xbox gamer just like you. Let's try to solve your issue together.

You can't view your Roblox password directly from Xbox. Roblox passwords are managed through your Roblox account, not Xbox.

You can recover or reset your Roblox password here https://www.roblox.com/login/forgot-password-or...

If your Roblox account is linked to your Xbox account, make sure you're signed into the right Xbox profile before launching Roblox.

Please let me know if it worked or not and I would be happy to assist you further. Thank you!

No one on these forums have access to users accounts. Your only option is to try to remember the password or email (so you can reset the password), or as Belle B stated, recover through the Roblox website https://www.roblox.com/login/forgot-password-or-username

hi my roblox username is G0at80y I forgot my password