Roblox isn't working on Windows 11

Hi there! This is Virginia O.

I understand that you are experiencing issues playing Roblox on your PC.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please make sure that your Windows 11 is fully updated. Go to Settings > Windows Update and check for updates.

And then update graphics drivers because outdated drivers can cause crashes. Visit your GPU manufacturer's website (NVIDIA, AMD, or Intel) to download the latest drivers.

Next is to run as administrator. To do this, right-click the Roblox shortcut and select "Run as Administrator." This can resolve permission-related issues.

Then disable compatibility mode. Right-click the Roblox shortcut, go to Properties > Compatibility, and ensure "Run this program in compatibility mode" is unchecked.

You mentioned parental settings, ensure they aren't restricting Roblox. Kindly ALLOW your Multiplayer access from your Privacy and security settings. If there is an organizer linked to your account, let the organizer customize your Privacy and Security settings.

Thank you for your cooperation.

I have already tried those. Short of reinstalling windows 11 I am not sure how to deal with it. I would be inclined to say it is a roblox issue, except for it working perfectly fine on the 2nd computer that also runs win 11 and roblox on identical type of hardware.

Hi, for some reason, it isn’t the Xbox app, it’s roblox itself. I’m on Windows 11, and it still doesn’t work. Can it be fixed?

Hello EpiccVH,

Thanks for reaching out to the Xbox support forums.

To get the right game support, please submit your issue with Support - Roblox

Regards

-Hayabusa

The stock answer provided by YanYannn above is - at best - incomplete. The Roblox executable (when installed via Microsoft Store) is in the folder C:\Program Files\WindowsApps which Microsoft has made inaccessible to users, rendering the instructions for disabling compatibility mode useless on their own (and I'm loath to tinker with the folder permissions). And if there were a firewall related issue, one would have thought that Roblox would not work at all, as opposed to successfully connecting to the Roblox servers but then randomly crashing every few minutes.

I have tried uninstalling and reinstalling the Roblox app, I've tried clearing the Roblox file cache in AppData\Local\Roblox, I've performed system checks/diagnostics and I've tried updating my video drivers in the hope of resolving this, but all to no avail. Basically I've tried everything bar resetting Windows. This is happening on two different PCs, one running Windows 10 and one running Windows 11. At best I am able to get about five minutes' gameplay before Roblox crashes on the Windows 11 PC (on the Windows 10 PC, freezes/crashes are more sporadic).

The one thing that appears to have worked is to abandon the Microsoft Store version of the Roblox app in favour of the one directly downloadable from roblox.com.