Roblox from Microsoft Store error

I use Roblox from Microsoft store and i dont get any error messages, i opened and it closed automatically

Hello franciscosaabedra57,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description and conversation with Zoee-MSFT you were trying to play Roblox and experience issues of the newly updated version of the game from Microsoft Store. Franciscosaabedra57, it really is important for us to get this worked on so you can get back to gaming. However, we found out that there could be incompatibility issue or updates needed to be met that only the game developer can clear out. We can provide you this support article from the game support for your reference: General Desktop Roblox Issues – Roblox Support

Since you’ve reached us first, we’ll ensure that your time is worth it by guiding you to the right direction where you can achieve your desired resolution. We would like to provide you this link where you can submit your concern to Roblox Support.

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Dear Fran,



I'm glad to see you again in Microsoft Community.



Based on your response, I found that this is a game issue and not a system issue, and the best place to give you help with this issue is the XBox board, which is where I will move you to.



If there is anything not clear, please do not hesitate to let me know.



Best regards,

Zoee | Microsoft Community Support Specialist

Hi, thanks for your answer, when I said update I meant roblox update, not system update. Regarding the steps you told me, I didn't use Roblox as a browser because it didn't work that well for me, that's why I used Roblox from the microsoft store but Roblox from the browser works, not as expected but thanks I really appreciate it

Dear Fran,



I'm glad to see you in Microsoft Community.



May I ask if by update you mean a system update or a Roblox app update? I can understand that it must be a difficult situation for you when things don't work as expected. However, let's follow these methods and check if they work.



1. Microsoft Store Cache Cleanup

• Right-click the Start icon and select "Windows Terminal (Administrator)" -> Enter: wsreset.exe
  

2.Reset Microsoft Store

• Open "Settings" -> Applications -> Applications and Features -> Find "Microsoft Stroe", select -> "Advanced Options" and reset
  

3. Uninstall and reinstall Roblox

• Download it on the internet and use roblox from your browser and try to see if the problem persists.
  
• You need to uninstall roblox in the application settings (Settings -> Apps -> Apps & features -> find the roblox app inside the right input box and click uninstall), then click on the link here, click on the game and it will ask you to install roblox.
  

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.



If there is anything not clear, please do not hesitate to let me know.



Best regards,

Zoee | Microsoft Community Support Specialist