ROBLOX app (From Windows Store) crashes when signing in.

try the following:
- press on the keyboard Windows + R and type in the run the command "regedit".

- Search for HKEY_LOCAL_MACHINE - System - CurrectControlSet - Services

- Delete the "GamingServices and GamingServices.net"

- Then open your XBOX application which will ask for the Game Service to be installed, after completion it will work again

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

Has there been any recent update? if yes, try revertla and try again to update:

Press the Start button;

Look for Settings and click on it;

Go to Update and Security;

Click on Recovery, present in the left menu;

Within the Go Back to a Previous Version option, click on Introduction and follow the steps on the screen.

another option is to delete the game service and reinstall:

- press on the keyboard Windows + R and type in the run the command "regedit".

- Search for HKEY_LOCAL_MACHINE - System - CurrectControlSet - Services

- Delete the "GamingServices and GamingServices.net"

- Then open your XBOX application which will ask for the Game Service to be installed, after completion it will work again

Hey, for the first solution, I can't seem to find the Go back to previous version feature, and the second solution didn't work

The stock answer provided by YanYannn above is - at best - incomplete. The Roblox executable (when installed via Microsoft Store) is in the folder C:\Program Files\WindowsApps which Microsoft has made inaccessible to users, rendering the instructions for disabling compatibility mode useless on their own (and I'm loath to tinker with the folder permissions). And if there were a firewall related issue, one would have thought that Roblox would not work at all, as opposed to successfully connecting to the Roblox servers but then randomly crashing every few minutes.

I have tried uninstalling and reinstalling the Roblox app, I've tried clearing the Roblox file cache in AppData\Local\Roblox, I've performed system checks/diagnostics and I've tried updating my video drivers in the hope of resolving this, but all to no avail. Basically I've tried everything bar resetting Windows. This is happening on two different PCs, one running Windows 10 and one running Windows 11. At best I am able to get about five minutes' gameplay before Roblox crashes on the Windows 11 PC (on the Windows 10 PC, freezes/crashes are more sporadic).

The one thing that appears to have worked is to abandon the Microsoft Store version of the Roblox app in favour of the one directly downloadable from roblox.com.

1. Apply Some Basic Fixes

Begin troubleshooting the issue by applying these basic fixes, which may stop Roblox from crashing right away:

Whitelist Roblox in Windows Defender (See how to allow apps through Windows Defender). Also, temporarily turn off third-party antivirus software.

Turn off any anti-cheat software you use, even those that aren't directly related to Roblox.

Disable other programs running in parallel with Roblox to ensure the system don't crash due to a lack of resources.

Run Roblox as administrator to give Roblox a higher priority, which can prevent the game from crashing.

2. Use the Microsoft Store App Until the Issue Is Resolved

Roblox users have reported that the error under discussion only affects those who attempt to join Roblox experiences from the web, not Roblox's Microsoft Store app. Because of this, if you have encountered a crash when joining an experience through the Roblox website, download Roblox's app from the Microsoft Store and join the experience through it.

Until the issue isn't fixed, continue using the Microsoft Store app to play Roblox experiences.

Check for Browser Interference

If virtualization wasn't already enabled, and you don't use any virtual machines, check for browser interference and ensure that's not causing the error.

To confirm this, switch to a different browser and run Roblox experiences there. If you don't get an error in another browser, it's a problem specific to your primary browser. In that case, here're a few things you can do to exclude browser interference:

Clear the cache and cookies in Chrome, Firefox, Edge, or any other browser you use.

Disable or remove all your extensions to ensure they don't interfere with the process. Refer to our guide on how to disable or permanently remove the extensions on different browsers for instructions