ROBLOX app (From Windows Store) crashes when signing in.

Discus and support ROBLOX app (From Windows Store) crashes when signing in. in XBoX Games and Apps to solve the problem; I have been experiencing this issue where ROBLOX app keeps crashing when I try signing in using any account, when I wait after a while after a crash... Discussion in 'XBoX Games and Apps' started by Kermix_, Mar 21, 2022.

  1. Kermix_
    Kermix_ Guest

    ROBLOX app (From Windows Store) crashes when signing in.


    I have been experiencing this issue where ROBLOX app keeps crashing when I try signing in using any account, when I wait after a while after a crash the account will successfully sign in to ROBLOX, but crashes when it is loading through "checking Authentication" (That's what it said, I think).

    I tried re-registering windows applications, uninstalling and reinstalling Windows Store, using troubleshooter, resetting ROBLOX app in settings, but nothing works.

    It has been months and still couldn't fix it.

    (I also formatted my computer yesterday, and ROBLOX worked, but just today it stopped working again. I also want to know if continuously formatting my pc can damage any of my parts and hardware.)

    UPDATE:
    I also want to mention that yes, I'm using the browser version as well, but I want to also play that game using my main and alt at the same time, so I'm trying to fix the app for my alt account.

    :)
     
    Kermix_, Mar 21, 2022
    #1
  2. andersonpassos Win User

    ROBLOX app (From Windows Store) crashes when signing in.

    try the following:
    - press on the keyboard Windows + R and type in the run the command "regedit".

    - Search for HKEY_LOCAL_MACHINE - System - CurrectControlSet - Services

    - Delete the "GamingServices and GamingServices.net"

    - Then open your XBOX application which will ask for the Game Service to be installed, after completion it will work again
  3. andersonpassos Win User

    ROBLOX app (From Windows Store) crashes when signing in.

    Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

    good morning

    Has there been any recent update? if yes, try revertla and try again to update:

    Press the Start button;

    Look for Settings and click on it;

    Go to Update and Security;

    Click on Recovery, present in the left menu;

    Within the Go Back to a Previous Version option, click on Introduction and follow the steps on the screen.

    another option is to delete the game service and reinstall:

    - press on the keyboard Windows + R and type in the run the command "regedit".

    - Search for HKEY_LOCAL_MACHINE - System - CurrectControlSet - Services

    - Delete the "GamingServices and GamingServices.net"

    - Then open your XBOX application which will ask for the Game Service to be installed, after completion it will work again
  4. Kermix_ Win User

    ROBLOX app (From Windows Store) crashes when signing in.

    Hey, for the first solution, I can't seem to find the Go back to previous version feature, and the second solution didn't work
  5. mithy73 Win User

    Roblox freezing

    The stock answer provided by YanYannn above is - at best - incomplete. The Roblox executable (when installed via Microsoft Store) is in the folder C:\Program Files\WindowsApps which Microsoft has made inaccessible to users, rendering the instructions for disabling compatibility mode useless on their own (and I'm loath to tinker with the folder permissions). And if there were a firewall related issue, one would have thought that Roblox would not work at all, as opposed to successfully connecting to the Roblox servers but then randomly crashing every few minutes.

    I have tried uninstalling and reinstalling the Roblox app, I've tried clearing the Roblox file cache in AppData\Local\Roblox, I've performed system checks/diagnostics and I've tried updating my video drivers in the hope of resolving this, but all to no avail. Basically I've tried everything bar resetting Windows. This is happening on two different PCs, one running Windows 10 and one running Windows 11. At best I am able to get about five minutes' gameplay before Roblox crashes on the Windows 11 PC (on the Windows 10 PC, freezes/crashes are more sporadic).

    The one thing that appears to have worked is to abandon the Microsoft Store version of the Roblox app in favour of the one directly downloadable from roblox.com.
  6. melanie brown2 Win User

    roblox cannot be opened

    1. Apply Some Basic Fixes

    Begin troubleshooting the issue by applying these basic fixes, which may stop Roblox from crashing right away:

    Whitelist Roblox in Windows Defender (See how to allow apps through Windows Defender). Also, temporarily turn off third-party antivirus software.

    Turn off any anti-cheat software you use, even those that aren't directly related to Roblox.

    Disable other programs running in parallel with Roblox to ensure the system don't crash due to a lack of resources.

    Run Roblox as administrator to give Roblox a higher priority, which can prevent the game from crashing.

    2. Use the Microsoft Store App Until the Issue Is Resolved

    Roblox users have reported that the error under discussion only affects those who attempt to join Roblox experiences from the web, not Roblox's Microsoft Store app. Because of this, if you have encountered a crash when joining an experience through the Roblox website, download Roblox's app from the Microsoft Store and join the experience through it.

    Until the issue isn't fixed, continue using the Microsoft Store app to play Roblox experiences.

    Check for Browser Interference

    If virtualization wasn't already enabled, and you don't use any virtual machines, check for browser interference and ensure that's not causing the error.

    To confirm this, switch to a different browser and run Roblox experiences there. If you don't get an error in another browser, it's a problem specific to your primary browser. In that case, here're a few things you can do to exclude browser interference:

    Clear the cache and cookies in Chrome, Firefox, Edge, or any other browser you use.

    Disable or remove all your extensions to ensure they don't interfere with the process. Refer to our guide on how to disable or permanently remove the extensions on different browsers for instructions
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ROBLOX app (From Windows Store) crashes when signing in.

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