robaron mi cuenta (They stole my account)

Olaf Pineda · Apr 21, 2019

Hola, mi problema es que una persona robo mi cuenta y cambio los correos alternativos y el numero alternativo e intentado con el método del formulario pero como activo el método de verificación de 2 pasos en el correo que me mandan me dice que omitieron
esa solicitud quisiera que revisaran la cuenta que quiero recuperar y revisaran que efectivamente es mía porque como la tengo vinculada a mi xbox pues estoy desesperado para jugar

Espero que me puedan ayudar

[Translation]

Hello, my problem is that a person stole my account and change the alternative mail and the alternative number and tried with the method of the form but as active the method of verification of 2 steps in the mail sent me tells me that Omitieronesa request
would To revise the account I want to recover and review that is actually mine because I have linked to my Xbox because I'm desperate to play

I hope you can help me

:)

JhonSnow777

Hello, have you submitted an account recovery request yet? You can foud the form in the following link:

https://account.live.com/acsr

If you forget your email...

Find your Microsoft account email address

http://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solution

Manage accounts: inactive for large period of time, reactivate, lost

https://support.xbox.com/en-US/browse/my-account/manage-account

Whitey Black

sigue todos los pasos y explica todo lo ocurrido

Por favor, siga estos pasos para ponerse en contacto con el soporte:

La mejor manera de llegar al Soporte en Vivo.

Aquí: https://support.xbox.com/contact-us#0

Paso 1 ---- Selecciona Xbox One

Paso 2 ---- Seleccionar Ver otras opciones

Paso 3 ---- Seleccionar tema (Ej. Actualización del sistema)

Paso 4 ---- Selecciona "Mostrar opciones de contacto"

Paso 5 ---- Seleccione solicitar una llamada de soporte

[Translation]

Follow all the steps and explain everything that happened

Please follow these steps to contact the support:

The best way to get to live support.

Here:
https://support.xbox.com/contact-us#0

Step 1----Select Xbox One

Step 2----Select View other options

Step 3----Select theme (e.g. System update)

Step 4----Select "Show contact options "

Step 5----Select Request a support call

XBF Erick C

Hey there Olaf,

Sorry to hear you are running into this problem with your Microsoft account being hacked. Go ahead and follow the steps provided on the following support article to recover your account.

I think my account has been hacked

If the issue persists then I would advise that you follow the steps provided by Whitey Black so that you can speak to a support agent and get further assistance with this issue.

I hope this helps.

HECK631

me robaron mi cuenta quien me ayuda se yama heck361 yo soy no se confundan por el numero

Chris21ce

Yo le aconsejo que hable con soporte técnico de Xbox (personal) con este problema

I would advise you to speak to xbox support (staff) with this problem

robaron mi cuenta (They stole my account)