RISK will not play after last XBOB ONE update.

After the last XBOX ONE update my RISK game will not play. It gets as far as connecting to the UBISOFT server, locks up, and kicks me back out to the Home screen.

I went through the whole XBOX ONE Game Won't Start trouble shooter, https://support.xbox.com/en-US/games/troubleshooting/game-freeze-solution

I've Reset My Console, reinstalled the game, deleted all saved content etc. As per the trouble shooter. Even if I select skip, on the connecting to UBISOFT server screen, it locks up on the next screen. I can hear an audio hiss/noise in the background, then
I'm kicked out to the Home Screen. Monopoly installed on the same XBOB ONE works without issue and connects to the UBISOFT server without issue. Both games were Digital purchases with the same account.

OS Version 10.0.14393.1040 (rs1_xbox_rel_1608.160816-1851)fre,

:)

 

Endermen

[quote user="Mr XBob"]

Not long to wait though, it's the first update

[/quote]

Isn't it the update after our first update since the one we're getting first brings it up to 1.7.3?

 

Xbox One Backward Capability

Ok instead of having Xbox One backward capability, why don't we update the Xbox 360 to play Xbob One games? This will fix Xbox One lack of backward capability issue.

 

Sorry about the typo. I don't see any way to fix it? No edit function?

 

Hi, could you try this please.

On the Xbox go to settings/ all settings/ network/ advanced settings/ alternate MAC address, select clear and then restart. Then try the game again.

As a side note, to edit a post you select the Moderate option and select Edit post, there is a time limit within which you must do that though.

 

Did that, looked hopeful for a second. I got a “syncing DATA with Risk”, or something like that message, I haven’t seen before. It was only visible for a second or two. Right after that it locked up on that same “connecting to UBISOFT server screen” and
then kicked me back out to the Home screen. It’s the screen that comes up right after the Who are you / sign in screen. Seemed to take a little longer to lock up though. I’m using a wired connection, if that matters.

I guess I didn't see my typo fast enough. I had clicked the moderate button. Now I know for next time though, thanks.

 

Just got a reply from UBISOFT Tech support that appears to work. I got past the screen that locks up and was able to start a game.

At this time the team is currently investigating reports of Risk crashing to the dashboard when attempting to connect to online services on Xbox One.

Online play will not be possible until the issue is resolved.

Please try this workaround to play online:

1. Unplug the Ethernet cable or disable your connection

2. Start risk and choose your profile

3. Continue until you get the screen to appear that connections are unavailable and to either retry or you can select the Risk tile in the top right to start offline

4. Once you are playing offline against AI, you can reconnect your connection.

We apologize for any inconvenience this may have caused. Thank you for your continued patience while the team works to resolve the issue.