Rise of the Tomb Raider Pre-Order $10-15 gift card/redeemable code Not received

I pre-ordered Rise of the Tomb Raider on November 3, 2015 and read that with the pre-order I would also receive a $10-15 Xbox Live Cash Card or Code on the day that it was released to play, I have checked my email (and my spam) and have not received this
code. I have spoken with Support twice on this concern, once before release day, and now today 11/26/2015 at which point I was directed here. Is there a specific reason why I have not yet received this?

:)

 

$10 Microsoft Credit code never received

I bought Rise of the Tomb Raider Digital Pre-order on November 9th. As part of the preorder bonus, I was supposed to receive a code worth $10 within 10 days. Never received the follow-up e-mail with the code

 

What Xbox one game to buy on ebay I got 20.00 off 30 up.

IMO Fallout, Halo 5, Division Pre-Order, or Rise of the Tomb Raider

 

The $10 gift card is a promotion from microsoftstore.com. You would need to contact their customer service for assistance.

If you're a rewards member, you should have received 15,000 credits instead of the $10 gift card about 10-15 business days after the game shipped (they should show as pending). If not, you would need to post here -

forums.xbox.com/.../29.aspx

If you purchased the game digitally, you would not receive the gift card/credits.