Rimborso [Edit - Translation] - Refund

Hello Marco,

Thank you for posting here on the Xbox forums. We understand that you would like a refund for Dragon Ball Z Kakarot. In order to request a refund, please fill out the refund request form on this link : Request
an Xbox digital product or subscription refund

If the link above doesn't work, try contacting a live agent: Contact us here

Hope this helps!

Voglio il rimborso

-[Translation - I want a refund]

Salve, provi a chiedere il rimborso
xbox.com/refund

[Mod Translation - Hi, try asking for a refund]

Hi Jo,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Non mi fa cancellare l'abbonamento e neanche accedere al rimborso

[Translation - It doesn't make me cancel the subscription or even access the refund]