Rimborso eacces [Reimbursement eacces]

It usually takes between 3 and 5 business days, but it can be longer.

Ciao TheScorpion8545,

Grazie per aver contattato i Forum. Comprendiamo che stai cercando di contattare qualcuno per un rimborso. Puoi effettivamente richiedere un rimborso per gli acquisti digitali senza contattare l'assistenza qui: Richiedi un rimborso per i giochi digitali | Supporto clienti Xbox

I rimborsi vengono in genere emessi per le richieste che soddisfano i seguenti criteri:

• Le richieste vengono effettuate entro 14 giorni dalla data di acquisto
  
• Le richieste riguardano giochi in cui non hai accumulato una quantit significativa di tempo di gioco
  
• Per gli oggetti monouso (come i materiali di consumo e la valuta di gioco), la tua richiesta è probabilmente idonea solo se il materiale di consumo non è stato riscattato o utilizzato.
  

Tieni presente che l'invio di una richiesta non garantisce un rimborso,soprattutto se non soddisfa i criteri di cui sopra.

Una volta effettuato l'accesso e inviato la richiesta, riceverai una notifica entro 72 ore dalla richiesta per sapere se è stata accettata o meno.

-Hayabusa

[The text above is machine translated and may not be an accurate representation of the original post]

Hello TheScorpion8545,

Thank you for reaching out to the Forums. We understand that you are trying to reach someone about a refund. You can actually request a refund for digital purchases without contacting support here: Request a refund for digital games | Xbox Support

Refunds are typically issued for requests meeting the following criteria:

• Requests are made within 14 days of the purchase date
  
• Requests are for games in which you haven’t accumulated a significant amount of play time
  
• For single-use items (like consumables and in-game currency), your request is likely eligible only if the consumable was not redeemed or used.
  

Be aware that submitting a request doesn’t guarantee a refund, especially if it doesn’t meet the above criteria.

Once you sign in and submit your request, you will be notified within 72 hours of the request to know if it was accepted or not.

-Hayabusa

They don't email you as the mod mentiomed that's the only method

If you played more then 2 hours it is considered played

There are no refunds for purchases. Additionally, if they are finding it for free, that is marketplace theft. It'll likely end up banning their accounts from xbox live.

Hi Marco,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad