Rimborso acquisto di App su Asphalt 9 non riuscito[Translation-App Purchase Refund on...

Hi Valter,

Thanks for reaching out to the forums. We understand you have issue with purchases. We recommend to check the order history to see what the charges say. When a charge is submitted it will add a pending charge to the card it is attached to.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Sì in caso di acquisto accidentale dovrebbe essere possibile chiedere il rimborso. Ti aggiungo il link con le varie informazioni:

https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

-[Translation - Yes in case of accidental purchase it should be possible to ask for a refund. I'll add the link with the various information:

https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund]

Sì in caso di acquisto accidentale dovrebbe essere possibile chiedere il rimborso. Ti aggiungo il link con le varie informazioni:

https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

-[Translation - Yes in case of accidental purchase it should be possible to ask for a refund. I'll add the link with the various information:

https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund]

Grazie mille dell'aiuto!

-[Translation - Thanks so much for your help!

Ciao TheScorpion8545,

Grazie per aver contattato i Forum. Comprendiamo che stai cercando di contattare qualcuno per un rimborso. Puoi effettivamente richiedere un rimborso per gli acquisti digitali senza contattare l'assistenza qui: Richiedi un rimborso per i giochi digitali | Supporto clienti Xbox

I rimborsi vengono in genere emessi per le richieste che soddisfano i seguenti criteri:

• Le richieste vengono effettuate entro 14 giorni dalla data di acquisto
  
• Le richieste riguardano giochi in cui non hai accumulato una quantit significativa di tempo di gioco
  
• Per gli oggetti monouso (come i materiali di consumo e la valuta di gioco), la tua richiesta è probabilmente idonea solo se il materiale di consumo non è stato riscattato o utilizzato.
  

Tieni presente che l'invio di una richiesta non garantisce un rimborso,soprattutto se non soddisfa i criteri di cui sopra.

Una volta effettuato l'accesso e inviato la richiesta, riceverai una notifica entro 72 ore dalla richiesta per sapere se è stata accettata o meno.

-Hayabusa

[The text above is machine translated and may not be an accurate representation of the original post]

Hello TheScorpion8545,

Thank you for reaching out to the Forums. We understand that you are trying to reach someone about a refund. You can actually request a refund for digital purchases without contacting support here: Request a refund for digital games | Xbox Support

Refunds are typically issued for requests meeting the following criteria:

• Requests are made within 14 days of the purchase date
  
• Requests are for games in which you haven’t accumulated a significant amount of play time
  
• For single-use items (like consumables and in-game currency), your request is likely eligible only if the consumable was not redeemed or used.
  

Be aware that submitting a request doesn’t guarantee a refund, especially if it doesn’t meet the above criteria.

Once you sign in and submit your request, you will be notified within 72 hours of the request to know if it was accepted or not.

-Hayabusa

La versione presente nello store Microsoft di The Sims 4 è solo per Xbox e non è tra l'elenco dei titoli play anywhere, quindi non è possibile usarla su PC. La versione PC la puoi acquistare
direttamente sul sito EA ed è eventualmente inclusa in origin access.

-[Translation - The version present in the Microsoft store of The Sims 4 is only for Xbox and is not among the list of titles play anywhere, therefore it is not possible to use it on PC. The PC version can be
purchased directly on the EA site and is possibly included in origin access.]

è possibile allora avere un eventuale rimborso?

-[Translation - Is it possible then to have a possible refund?]