Right trigger malfunctioning

TealSwordLord · Feb 27, 2016

Hi there,

I haven't really found a lot of info on this one, other than a single post and a youtube tutorial, so I thought I'd go ahead and ask away.

My right trigger "rattles" now and when I pull it, I can hear a hinging noise. I have also noticed that it doesn't vibrate like it used to, the left trigger is still vibrating normally though.

I have turned the vibration function for all games off to try and avoid damage, I haven't done anything that would damage it like throwing it against the wall in a fit.

The tutorial I watched shows me how to open its case and clean it up but I'm afraid I might void some sort of warranty by doing that. The controller works just fine, it's just the trigger that's acting up. What should I do? I have the standard controller
by the way.

:)

MNOGAMN · Feb 27, 2016

Right Trigger

Hi! Problem with triggers. In some games dont work (south park), work in bioshock, work in nba 2k17 but only left, right when i have ball. Problem appeared when I buy and start use wireless adapter for windows 10. Before when i play with cable was fine.
Now on the cable the same problem (on 2 pads)

Device:

Xbox One Controller + adater for win10

OS:

WIN 10 Pro

Mad Cow Dizease · Feb 27, 2016

Bad Right Trigger

Hey Hard Candy 831,

You can order a replacement at
http://myservice.xbox.com and go to Replace an Accessory. As you're under warranty it should be $0 to do so.

gds1972 · Feb 27, 2016

If the controller is still under guarantee and has has not been dropped or damaged you could send it for repair.

If not under guarantee you can request and exchange/repair of your current controller but the price difference between this and a new controller you could just purchase a new one and keep this one for a spare or when you have friends around.

TealSwordLord · Feb 28, 2016

Yup, it hasn't been damaged at all, I never let it fall on the floor, drench in water and what not.

I've had it for like 3 months. Should I contact my local retailer or microsoft themselves? Thanks for answering my question.

LovelyFawn24998 · Oct 31, 2018

dude right button is breakin off thats why it's rattling Date purchased 2/18/2016 right button breaks off 2/28/2016 was rattling with vibration before that though face the controller down when holding a shake lightly i bet ur button with drop out.
second controller to fall apart on my since november last year.

gds1972

If the controller is still under guarantee and has has not been dropped or damaged you could send it for repair.

If not under guarantee you can request and exchange/repair of your current controller but the price difference between this and a new controller you could just purchase a new one and keep this one for a spare or when you have friends around.

TealSwordLord

Yup, it hasn't been damaged at all, I never let it fall on the floor, drench in water and what not.

I've had it for like 3 months. Should I contact my local retailer or microsoft themselves? Thanks for answering my question.

LovelyFawn24998

dude right button is breakin off thats why it's rattling Date purchased 2/18/2016 right button breaks off 2/28/2016 was rattling with vibration before that though face the controller down when holding a shake lightly i bet ur button with drop out.
second controller to fall apart on my since november last year.

MateusFontana

Hello, how are you? Hope you're well. My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Unfortunately, this is apparently a hardware issue, so you would need to take it in for a repair or replacement of the defective part of the controller. In some cases Microsoft supports out-of-warranty devices, however, you would need to pay the repair cost, see more about this in the link below, please.

https://support.xbox.com/en-us/help/hardware-ne...

- There are videos on the internet too where technicians teach you how to fix the control in your own home, but I don't suggest you do this, as this can damage your control even more.

*Thank you in advance for contacting the community, I hope this can help you. Let me know if you have more questions, please.

Alvaro A-

Hi forzone,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you are having issues with your controller. When you mentioned "Pro controller", are you referring to Xbox Elite 2 controller?

As part of our initial troubleshooting, please power cycle your controller: Press and hold the Xbox button for 5-10 seconds until the controller turns off. Wait a few seconds, and then press and hold the Xbox button again to turn the controller back on. You can also reset your Xbox Elite 2 controller to its default settings using the Xbox Accessories app.

Open the Xbox Accessories app

Select your controller

Select Configure

Choose a profile

Select Edit

Select Restore to default

In addition, kindly make sure that you have the latest firmware updates installed:

Connect the controller directly to your console or Windows device using a USB-C cable

If the controller works properly with a cable connection, continue to the next step.

If your controller turns on when connected with a cable, try updating the controller firmware:

On a Windows PC, you can do this by installing the Xbox Accessories app from the Microsoft Store, and then connecting the controller while the app is open.

On an Xbox console, press the Xbox button to open the guide and then select Profile & system > Settings > Devices & connections > Controllers & headsets. Select “…” under the controller that you're troubleshooting to check the firmware status.

If you're unable to update your controller, visit:

https://support.xbox.com/help/hardware-network/...

Another tip is to clean your controller

Dust and debris can build up inside the controller and affect the electrical components. You can try cleaning the controller with isopropyl alcohol, cotton buds, and a hair dryer.

If you've updated the firmware, tried the reset the controller but the RB is still not working, then your controller needs to be replaced. If it's 2 months old, it should still be covered by warranty. To set up a replacement order, go to:

https://support.xbox.com/help/hardware-network/...

Regards,

Alvaro

Right trigger malfunctioning