Right stick on Elite Series 2 controller "unscrewing".

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

No it isn't normal. Please see a well detailed guide on how to troubleshoot the Xbox Wireless Controller here https://support.xbox.com/en-US/help/hardware-ne...

If that doesn't help with the issue, you will need to send the device to Microsoft for a service repair/replacement. You can see how to do that here https://support.xbox.com/en-US/help/hardware-ne...

If the controller is still under warranty, the repair/replacement is free. If the warranty has expired, it will cost you a fee depending on the type of controller you own. You can check out Microsoft's out of warranty service cost here https://support.xbox.com/en-US/help/hardware-ne...

Hope this helps!

So, I received the replacement, but it also has an issue with the right stick. It locks up when moving it towards the bottom left. I'm a little upset that it only took me a few seconds of handling to figure this out. I would hope this would be grounds for replacement as well?

Hello ShivaPike,

Welcome to the Xbox Community Forum! Thank you for sharing your concern with me today, I hope you're doing well. I understand that you have a question regarding the stick tension on the standard Series X controller and how it compares to the Elite Series 2 controller.



The standard Series X controller has a default stick tension that is not adjustable. However, the Elite Series 2 controller has adjustable stick tension with three different settings as you mentioned in your question. With the Elite Series 2 controller, you can increase or decrease the stick resistance according to your preference.



I understand that increased stick resistance may be helpful for you due to your neurological condition. I recommend trying out the Elite Series 2 controller in-store or with a friend who owns one to see if the highest resistance setting is suitable for you before making the investment.



Here is a link to the official Xbox support page that provides more information on adjusting the stick tension on the Elite Series 2 controller is the same link you provided: Adjust the sticks on your Xbox Elite Wireless Controller Series 2 | Xbox Support

You may check try to check if customization of the controller could be your preference: Xbox Adaptive Controller | Xbox



I hope this information helps! Let me know if you have any further questions or concerns.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Chillwill882986,

Thank you for posting in the Microsoft Community. I'm sorry to hear that you are having issues with your Elite series 2 custom controller. It sounds like the left thumb stick is not properly secured and it is causing you trouble when playing games.



The left thumb stick of the Elite series 2 controller is designed to be adjustable, so you can change the tension and height according to your preference. However, it should not unscrew or spin freely when you are using it. This could indicate that the thumb stick is defective or damaged.



To fix this issue, please follow these steps:



- Turn off your controller and remove the batteries.

- Gently pull the left thumb stick out of the controller. You may need to use a small tool like a tweezer to do this.

- Check the bottom of the thumb stick and the socket on the controller for any signs of wear or damage. If you see any, please contact Xbox Support for a replacement or repair.

- If there is no visible damage, align the thumb stick with the socket and push it firmly until it clicks into place. You should feel some resistance when you do this.

- Screw the thumb stick clockwise until it reaches your desired tension and height. Do not over-tighten it or force it beyond its limit.

- Put the batteries back in and turn on your controller. Test the thumb stick in a game and see if it works properly.

See: Adjust the sticks on your Xbox Elite Wireless Controller Series 2 | Xbox Support

Swap removable parts on your Xbox Elite Wireless Controller Series 2 | Xbox Support

Troubleshoot your Xbox Wireless Controller | Xbox Support



If these steps do not resolve your issue, please contact Xbox Support again and we will assist you further. We apologize for any inconvenience this may have caused you and we appreciate your patience and understanding.

Try this procedure: right stick, select one of the sensitivity presets.

Scroll to Xbox Elite Wireless Series 2 Controller and select Configure. Select a profile to adjust or create a new one. Select the Edit button and on the Left Stick or D-pad tab