rewards won't deposit

Discus and support rewards won't deposit in XBoX Rewards & Social to solve the problem; Attention Needed Please check your account information so we can make a deposit. Your deposits aren’t going through! Please ensure the billing... Discussion in 'XBoX Rewards & Social' started by B2Stealthtech, Dec 17, 2016.

  1. rewards won't deposit


    Attention Needed
    Please check your account information so we can make a deposit.

    Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here.

    I checked my info and it's all correct can someone please fix this.

    :)
     
    B2Stealthtech, Dec 17, 2016
    #1
  2. Rewards won't deposit

    rewards won't deposit [​IMG]

    rewards won't deposit [​IMG]
     
    DarrenCampbell88, Dec 17, 2016
    #2
  3. Rewards won't deposit

    Hi my gamertag is Darrencampbeii and for some reason my points will not deposit. I don't think they've been depositing for a long time. It tells me I need to update my profile but I have several times with no success. Any assistance would be greatly appreciated.
    I have not opted out of the program as a previous discussion had said I had...
     
    DarrenCampbell88, Dec 17, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    rewards won't deposit

    Hello B2Stealthtech,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
    to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
    while our other team works on a solution.
     
    XBLRewards8, Dec 20, 2016
    #4
  5. Prophet0 Win User

    I want to convert my Microsoft Rewards points to Xbox points.

    Hi there,

    Your account points, are they Xbox Rewards credits (rewards.xbox.com), or are the Microsoft Rewards (formerly called Bing Rewards) points?

    For Xbox Rewards credits have you requested a deposit already on rewards.xbox.com? Keep in mind deposits are done by the 15th and 30th of the month. If you requested a deposit, did it give you a specific date?

    If they are Microsoft Reward points (Bing rewards) Microsoft.com/rewards, you have to redeem them for one of the options though that site.

    They are two separate programs with two different redemption options. Microsoft Rewards won't show on Xbox Rewards same as Xbox Rewards credits won't show in your Microsoft Rewards page.
  6. Mistress Sara Win User

    I want to convert my Microsoft Rewards points to Xbox points.

    Hi there,

    Your account points, are they Xbox Rewards credits (rewards.xbox.com), or are the Microsoft Rewards (formerly called Bing Rewards) points?

    For Xbox Rewards credits have you requested a deposit already on rewards.xbox.com? Keep in mind deposits are done by the 15th and 30th of the month. If you requested a deposit, did it give you a specific date?

    If they are Microsoft Reward points (Bing rewards) Microsoft.com/rewards, you have to redeem them for one of the options though that site.

    They are two separate programs with two different redemption options. Microsoft Rewards won't show on Xbox Rewards same as Xbox Rewards credits won't show in your Microsoft Rewards page.
  7. XBLRewards8 Win User

    Rewards won't deposit

    Hello Darren CampbeII,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine into which account to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently
    being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  8. Smwutches Win User

    Rewards won't deposit

    You'll want to repost this in the Xbox Rewards Questions forum in order for support to check your account.
  9. DarrenCampbell88 Win User

    Rewards won't deposit

    Gamertag is Darren Campbeii sorry
Thema:

rewards won't deposit

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