Rewards won't deposit, Help!

Discus and support Rewards won't deposit, Help! in XBoX Rewards & Social to solve the problem; So I have 17000 points but can't deposit them. The manual deposit button is missing and we've passed an auto deposit day. Please help... Discussion in 'XBoX Rewards & Social' started by EnigmaOps, Jan 6, 2017.

  1. EnigmaOps
    EnigmaOps Guest

    Rewards won't deposit, Help!


    So I have 17000 points but can't deposit them. The manual deposit button is missing and we've passed an auto deposit day. Please help

    :)
     
    EnigmaOps, Jan 6, 2017
    #1
  2. There is a problem with your account, cannot deposit rewards

    please help. I have been through countless support technicians online and on the phone. Xbox rewards has claimed there is a issue with my account for 2 years and won't deposit my rewards.

    Can someone please help me so I can deposit the 60,000 points that have been failing to deposit every month for 2 years?
     
    HereIsOblivion, Jan 6, 2017
    #2
  3. Rewards won't deposit

    Rewards won't deposit, Help! [​IMG]

    Rewards won't deposit, Help! [​IMG]
     
    DarrenCampbell88, Jan 6, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Rewards won't deposit, Help!

    The request deposit button is only available when you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Since you have over 5,000 they would already be scheduled
    for a deposit so there is no need to request one.

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by
    the 15th of the next month.
     
    Smwutches, Jan 6, 2017
    #4
  5. Smwutches Win User

    Rewards won't deposit, Help!

    The request deposit button is only available when you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Since you have over 5,000 they would already be scheduled
    for a deposit so there is no need to request one.

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by
    the 15th of the next month.
  6. Prophet0 Win User

    I want to convert my Microsoft Rewards points to Xbox points.

    Hi there,

    Your account points, are they Xbox Rewards credits (rewards.xbox.com), or are the Microsoft Rewards (formerly called Bing Rewards) points?

    For Xbox Rewards credits have you requested a deposit already on rewards.xbox.com? Keep in mind deposits are done by the 15th and 30th of the month. If you requested a deposit, did it give you a specific date?

    If they are Microsoft Reward points (Bing rewards) Microsoft.com/rewards, you have to redeem them for one of the options though that site.

    They are two separate programs with two different redemption options. Microsoft Rewards won't show on Xbox Rewards same as Xbox Rewards credits won't show in your Microsoft Rewards page.
  7. Mistress Sara Win User

    I want to convert my Microsoft Rewards points to Xbox points.

    Hi there,

    Your account points, are they Xbox Rewards credits (rewards.xbox.com), or are the Microsoft Rewards (formerly called Bing Rewards) points?

    For Xbox Rewards credits have you requested a deposit already on rewards.xbox.com? Keep in mind deposits are done by the 15th and 30th of the month. If you requested a deposit, did it give you a specific date?

    If they are Microsoft Reward points (Bing rewards) Microsoft.com/rewards, you have to redeem them for one of the options though that site.

    They are two separate programs with two different redemption options. Microsoft Rewards won't show on Xbox Rewards same as Xbox Rewards credits won't show in your Microsoft Rewards page.
  8. XBLRewards8 Win User

    Rewards won't deposit

    Hello Darren CampbeII,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine into which account to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently
    being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  9. Smwutches Win User

    Rewards won't deposit

    You'll want to repost this in the Xbox Rewards Questions forum in order for support to check your account.
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Rewards won't deposit, Help!

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