Rewards VIP Rank reset to 1?

Hi there,

I was midway through VIP Rank 3 (Rank 3 with 50% to Rank 4). Start of the new year my status reset all the way to Level 1. My understanding of the rules was tha tit was to reset to Level 3, NOT all the way back to level 1?

Can someone look into this for me and advise?

Thanks!

:)

 

Rewards Level Reset?

it seems as if somehow my rewards rank has reset. I have over 75000 rewards credits earned, but am showing VIP rank 1?? Seems like something is wrong, and I know I was atleast VIP lvl 2. Thanks.

 

VIP Star Rank Reset?

Hello,

can someone explain me why my VIP Rank got a Reset from Rank 4 to 1(Zero)? Looks like i have a Reset from my Reward Account and i found many posts with the same issue.

Please give the users a answer.

 

Support will check, but resets are based on how much you spend each year. So it is possible to drop levels if you don't spend the same amount each year.

 

Hello Ducayne,

From our FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2016 to boost your starting 2017 MyVIP Star Rank, which will be based on your overall spend between September 1, 2015 to
December 31, 2016. You can see your current projected Star Rank for 2017 on MyRewards.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

Since the previous calendar year was September 2015 - December 2016, we calculated your MyVIP level for the new year based off your eligible purchases in that time frame. Since your eligible purchase amount was beneath the $600 required for two stars, you
were placed at the one star level for the current year.