Rewards support no longer responding?

Hello Magruffeli, sorry to hear you're having trouble with the Rewards Program.

I can't speak for the Rewards Support Team themselves but do know they've been busy with some issues with the Rewards program recently which has delayed replies.

The best I can suggest is to wait a while longer to see if you get a response from them. Be sure to keep an eye on your junk/spam folders.

I haven't had a reply from them despite 6 messages sent over the last 2 months.

Likewise may I add my thanks for stepping up on behalf of MS.

I added a "Me Too" after the OP raised the point.

I have completed 8 achievements in qualifying games (three being required for the reward to pop) since the Reward first came out at the beginning of May.

I also raised a ticket and didn't get any acknowledgment for Rewards Support.

Since then the reward has been changed so that only one achievement is required and despite having completed another achievement, it still hasn't popped.

There's obviously something broken in tracking Achievements but what I would like to say to whoever is responsible for the Rewards scheme (if you find yourself in a position to pass a message on) is 'don't offer something if you can't deliver it!'

Support.microsoft.com (the website that hosts the MS Rewards FAQ) has a universal header and footer across all pages, and a link to the Microsoft Answers Support Community is one of the 30-40 links in that footer.

However, reading the actual FAQ (found here: Microsoft Rewards - Microsoft Support) it does include a troubleshooting section:





If you click on that last link, it opens the Microsoft Rewards support portal. That is the correct path for support for any issues related to Rewards. I hope that helps.

I'm experiencing the exact same thing. Didn't get my reward points for an activity and still haven't heard anything back.