Rewards story issues

Discus and support Rewards story issues in XBoX Rewards & Social to solve the problem; I bought tomb raider and pre ordered south Park to complete the "past" and "future" chapters, but me buying battlefield 1 last week isn't counting... Discussion in 'XBoX Rewards & Social' started by BIGBX13, Dec 17, 2016.

  1. BIGBX13
    BIGBX13 Guest

    Rewards story issues


    I bought tomb raider and pre ordered south Park to complete the "past" and "future" chapters, but me buying battlefield 1 last week isn't counting towards "the present" chapter, so I'm not getting my 15000 points

    :)
     
    BIGBX13, Dec 17, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    A Reward Story...

    Hello Janeka,

    I can confirm that your purchase for the "Present" chapter was not properly allocated toward that chapter. We will adjust your account, and you should see the Credits pending by the end of next week at the latest. Apologies for the inconvenience.
     
    XBLRewards8, Dec 17, 2016
    #2
  3. Smwutches
    Smwutches Guest
    A Rewards Story

    You'll want to post in the Xbox Rewards Questions forum in order for support to check for you.
     
    Smwutches, Dec 17, 2016
    #3
  4. MissDivineChaos
    MissDivineChaos Guest

    Rewards story issues

    I was just looking into this because it doesn't specify if the games need to be downloaded digitally or in disc format and even asked a Microsoft employee and she said the term and conditions did not specify either..
     
    MissDivineChaos, Dec 19, 2016
    #4
  5. Smwutches
    Smwutches Guest
    For support to check into it, you'll want to post in the Xbox Rewards Questions forum.

    @MissDivineChaos - Only purchases from the Xbox Store are eligible for that offer which means it's digital only.
     
    Smwutches, Nov 3, 2018
    #5
  6. MissDivineChaos Win User

    Rewards story issues

    I was just looking into this because it doesn't specify if the games need to be downloaded digitally or in disc format and even asked a Microsoft employee and she said the term and conditions did not specify either..
  7. Smwutches Win User

    Rewards story issues

    For support to check into it, you'll want to post in the Xbox Rewards Questions forum.

    @MissDivineChaos - Only purchases from the Xbox Store are eligible for that offer which means it's digital only.
  8. XBLRewards8 Win User

    A Rewards Story Punchcard Issue

    Hello TheTriad420,

    Apologies for the inconvenience. We will adjust your punchcard for this purchase. You should see the changes within 1-3 days.
  9. XBLRewards8 Win User

    A Rewards Story Punchcard Issue

  10. XBLRewards8 Win User

    A Rewards Story Punchcard issue

    Hello TheTriad420,

    We have identified the cause for this issue and are deploying a fix. You should see your progress for this purchase in the next 96 hours. Apologies for the confusion.
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Rewards story issues

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