Rewards Statement

Discus and support Rewards Statement in XBoX Rewards & Social to solve the problem; Hi using my account with gamertag I recently redeemed the 10000 credits for 500 gems offer twice. On my statement however it is showing as 1000... Discussion in 'XBoX Rewards & Social' started by MattyDCB, Mar 15, 2018.

  1. MattyDCB
    MattyDCB Guest

    Rewards Statement


    Hi using my account with gamertag I recently redeemed the 10000 credits for 500 gems offer twice.

    On my statement however it is showing as 1000 credits for 1000 gems. Can you confirm that this is incorrect and should show as either 20000 credits or with a quantity 2 tag on that row.

    Many Thanks,

    Matthew

    :)
     
    MattyDCB, Mar 15, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Reward not in statement

    Hello Dandon,

    From the FAQ for that offer:

    Which items are eligible for this offer?

    To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
    the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

    • Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits

    Since your purchase was made digitally from the Xbox Store, it is not eligible for this offer.
     
    XBLRewards8, Mar 15, 2018
    #2
  3. Smwutches
    Smwutches Guest
    Reward not in statement

    If you're looking for the credits for the Ghost Recons offer, keep in mind that credits should show as pending about 15 days after the game shipped as long as you purchase a hard copy from microsoftstore.com. So it would be too soon to see credits pending
    for that offer.
     
    Smwutches, Mar 15, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Rewards Statement

    Hello MattyDCB,

    We see that you claimed two 10,000 Credits prizes from the vault for 500 Gems, so 1000 Gems were removed from your account. These transactions will show up as one item in your Gems statement since you were claiming the same prize twice.
     
    XBLRewards8, Mar 16, 2018
    #4
  5. XBLRewards8 Win User

    Rewards Statement

    Hello MattyDCB,

    We see that you claimed two 10,000 Credits prizes from the vault for 500 Gems, so 1000 Gems were removed from your account. These transactions will show up as one item in your Gems statement since you were claiming the same prize twice.
  6. Smwutches Win User

    Reward not in statement

    The Ghost Recon offer is only eligible for physical disc purchases, not digital. In order to receive credits for purchasing the game digitally, you would have to opt in for the "Simply Rewarding" offer and the purchase would count towards that offer if you
    hadn't already completed it.
  7. Dandon-[xboxvenue] Win User

    Reward not in statement

    even for a digital version?
  8. XBLRewards8 Win User

    Reward not in statement

    Hello Dandon,

    From the FAQ for that offer:

    Which items are eligible for this offer?

    To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
    the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

    • Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits

    Since your purchase was made digitally from the Xbox Store, it is not eligible for this offer.
  9. Smwutches Win User

    Reward not in statement

    If you're looking for the credits for the Ghost Recons offer, keep in mind that credits should show as pending about 15 days after the game shipped as long as you purchase a hard copy from microsoftstore.com. So it would be too soon to see credits pending
    for that offer.
Thema:

Rewards Statement

Loading...

  1. Rewards Statement - Similar Threads - Rewards Statement

  2. My rewards goal keeps automatically changing to Unicef USA

    in XBoX on Windows
    My rewards goal keeps automatically changing to Unicef USA: I have had this problem for a while, my rewards goal automatically reverts to Unicef USA. Every time the page is loaded, it revert back. 1d003abb-cac1-4e93-a6ae-a215f70e6077

  3. Can we still get minecraft java and bedrock editon from microsoft rewards now? Im stuck,...

    in XBoX Games and Apps
    Can we still get minecraft java and bedrock editon from microsoft rewards now? Im stuck,...: Details in the question itself d15a7a5c-54b4-420f-b98a-f93fd7901ac2

  4. How to install Microsoft rewards on Xbox

    in XBoX Games and Apps
    How to install Microsoft rewards on Xbox: I can’t find my Microsoft rewards on Xbox i did have it but it says error something went wrong so I deleted the app so how could I download da24f0e7-a7a0-4ca4-b015-a5b7c790e87a

  5. Play a game on console for xbox rewards not working

    in XBoX on Windows
    Play a game on console for xbox rewards not working: Since couple of weeks, my rewards system doesnt work for play a game on console, play a game on game pass etc. But i get rewards for using xbox app on iphone, playing jewel, and using bing. I made...

  6. Playing Game on Console not being recognised for Reward points.

    in XBoX Games and Apps
    Playing Game on Console not being recognised for Reward points.: I have had no issues accumulating Reward points for gaming since the January 25 update until the last 3 days. I earn points for: Xbox app Playing a PC game Playing a Game Pass game Playing...

  7. I still not received 10 pound. That came out of my Microsoft. Reward account

    in XBoX Accessibility
    I still not received 10 pound. That came out of my Microsoft. Reward account: My microsoft rewards has come up with one p in itMy Microsoft rewards has come up with 1P in it. I had ten pounds and 1P plus someone's gave me 10 pounds in my accounts, but I can't get it over...

  8. is anyone having problems with the reward program?

    in XBoX on Windows
    is anyone having problems with the reward program?: having problem with my rewards, not collecting after I play the games this is the second day in a row b7342bc3-b272-44a7-8187-fea1415c5ac5

  9. Why can't I redeem this reward and where did it go?

    in XBoX on Windows
    Why can't I redeem this reward and where did it go?: I went to redeem a reward that I saw the other day for 200 robux for the game Roblox for about 3000 points but when I went to redeem it today it says that it's now 600 and that I need 6000 points...

  10. Reward not in statement

    in XBoX Rewards & Social
    Reward not in statement: i purchased the standard edition of ghost recon wildlands on march 13th and the reward for it still hasn't processed 2d563ac5-0262-4c43-8d75-ca45f38cb2f7