Rewards sites keeps telling me that my......

Discus and support Rewards sites keeps telling me that my...... in XBoX Rewards & Social to solve the problem; The xbox rewards site keeps telling me that my account needs to be update before my rewards can be added what's going on here?... Discussion in 'XBoX Rewards & Social' started by MatthewSteffen, Mar 10, 2017.

  1. Rewards sites keeps telling me that my......


    The xbox rewards site keeps telling me that my account needs to be update before my rewards can be added what's going on here?

    :)
     
    MatthewSteffen, Mar 10, 2017
    #1
  2. Rewards program

    hi I try to log in to my xbox rewards and it keeps telling me to create an account
     
    XNuckleHeadX666, Mar 10, 2017
    #2
  3. glen hunt au
    glen hunt au Guest
    Not depositing credits.

    Hi there,

    It appears that your rewards site keeps telling me that my account needs attention to deposit credits but there is nowhere to set the default regional account. I moved my Xbox Live account from Australia to South Africa 5 years ago. Can you have a look
    at my account and sort it out.

    Thanks
     
    glen hunt au, Mar 10, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Rewards sites keeps telling me that my......

    Hello Tallart73,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Mar 13, 2017
    #4
  5. XBLRewards8 Win User

    Rewards sites keeps telling me that my......

    Hello Tallart73,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. Frenzy0 Win User

    Microsoft rewards keeps telling me to update my location

    Same here, just started working all of a sudden. Not sure if it was because I reported it to Microsoft Support yesterday or not, but whatever it works now.
  7. brandiesel1 Win User

    Microsoft rewards keeps telling me to update my location

    Go to the page where you need to update that info, but don't actually change anything. Maybe it'll work after you do that?
  8. demonslayer8689 Win User

    Microsoft rewards keeps telling me to update my location

    hi i'm from Australia to with the same problem I notice the app done a update and the issues started after that. saying update location nothing worked except changing my location to usa then it worked only problem is u wore on the usa store points still
    counted towards my goals as I do it on the pc as well and it say's Australia my pc and points carried over so what I do I change my location to usa to do the challenges and then when i'm done change it back to oz hopefully they fix it soon it's annoying swapping
    and changing but it works just be careful when looking at prices of games/movies cause at first I was thinking why is this game so cheap when it's a new game that's when I relized I was looking at usa dollars lol. hope this helped anyone.
  9. Frenzy0 Win User

    Microsoft rewards keeps telling me to update my location

    So I installed the Xbox Insiders app and reported the problem like you said so now I guess we will just have to wait and see what happens.
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Rewards sites keeps telling me that my......

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