Rewards says my account is not Gold when it is, and no myvip % back on any purchases since Feb

Hello PiNkEyE69,

Apologies for the inconvenience. There is currently an issue with some preview program members where new subscriptions are not correctly recorded. This was due to changes for those members in how subscriptions are stored in the database. We have resolved
the issue, and subscriptions are now being properly reflected. We were also delaying MyVIP for April until this issue is resolved, to ensure that you are rewarded at the Gold level, and are now working on verifying this payback for affected users. Again, we
apologize for the inconvenience caused by this delay.

Since you opted in to the Simply Rewarding offer in March, your purchases went towards that offer instead of MyVIP payback. As specified in our FAQ, you cannot be Rewarded twice for a single purchase:



What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

The gold issue is a known issue that they are working on. April's rebate has been delayed while they fix that issue, but support will check into your March rebate.

Hello Kurt99901,

After reviewing your account, it looks like you may be unfamiliar with how our program works, especially after changes made to the program in 2014, when it transitioned from MyAchievements to MyVIP. We see that your account mostly earned Rewards from Gold
Subscriptions and MyAchievements. Both of those offers ended in 2014. We have not awarded Credits for Gold since July 2014, as mentioned in our sticky. In September 2014, we switched to MyVIP, and payback based off of gamerscore was discontinued. In MyVIP,
you must spend a minimum amount to earn you first MyVIP star, after which you begin to earn a percentage of your purchases back as payback. Since you did not have any MyVIP stars and did not complete any offers, you did not earn any Credits. Chat support does
not have access to Xbox Live Rewards, so they were likely referring to your Microsoft Rewards Account. If you should have more points in that program as your support representative mentions, you may wish to reach out to their customer support as directed by
Smwutches, as we do not have access to Microsoft Rewards.

Hello PsYkO x HaZe,

From the FAQ:

A MyVIP Star Rank is an exclusive feature of Xbox Live Rewards that gives members a certain % back in Rewards Credits for monthly digital purchases made in the Microsoft Store on your Xbox or on Windows (retail Microsoft Store purchases do not apply). In
order to start earning your % back, you have to unlock your first star by spending at least $300 (or regional equivalent) on eligible content. While eligible purchases you make track towards your year-to-date Star Rank, your MyVIP Star Rank is recalibrated
each year based on your previous year's spend. As your MyVIP Star Rank grows, so will the % you get back each month. Plus, if you're an Xbox Live Gold member, your percentage doubles, and you can earn up to 10% back each month in Rewards Credits.

Please note: Purchase minimums refer to pre-tax totals.

Since you have not made 300 EUR in eligible purchases, you are not eligible for MyVIP payback, since you do not have any MyVIP stars.

Hello Fateful Icon,

As stated in the FAQ, you cannot get Credits from both an offer and MyVIP:

What type of Rewards can I earn?



...

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for your % back on purchases with
your MyVIP Star Rank.



Since your purchase in Tekken 7 in December went towards the Family Rewards offer, and your purchase of Injustice 2 and Logan Lucky went towards the YOLO Rewards and Microsoft Movies and TV offers respecitvely, they did not award any Credits, since you did
not complete those offers. Regarding purchases made last month, keep in mind that pre-orders are not eligible for MyVIP, as specified in the FAQ, and that MyVIP is awarded the following month:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!