Rewards Purchase Rebate

I haven't received the rebate I'm entitled to either. Never had a problem before, but now all of a sudden, I'm not receiving the rebate on purchases that I should. I've made several qualifying purchases, but there is no corresponding rebate in "pending rewards".

Hello ziroleo,

After reviewing your account, we see that you were incorrectly Rewarded at the free level in February. Apologies for the inconvenience. Loading your new subscription that month caused our system to misinterpret this action as a break in subscription. We
will duplicate that Credit event to reflect the double percent back you should have received for being Gold. However, we see that your other rebates are accurate. Keep in mind that purchases that go towards offers do not also go towards MyVIP, so for instance,
purchases in March that completed Simply Rewarding would not also go towards MyVIP for March. You should see our duplicate adjustment by the end of next week.

For help with the Rewards program it's best to post in the Xbox Rewards Questions support forum. If you're looking for VIP rebates, rebates are calculated after the end of the month and given by the 15th of the next month so it is too early to see credits
pending for January purchases.

Rebates are calculated after the end of the month and given by the 15th of the next month, so it is too early to see credits for October purchases. Keep in mind that your purchase of Dead Rising would count towards the Franken Rewards offer and not your
rebate.

For help with the rewards program, you'll want to post in the Xbox Rewards Questions support forum.

Keep in mind if you're looking for VIP rebates, rebates are calculated after the end of the month and given by the 15th of the next month. So it would be too soon to see credits pending for March purchases.