Rewards program Reimbursement

Hello FrostySpike,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

We have been accurately tracking your purchases, but since they have neither completed an offer, and you have no MyVIP rank, you have not received any Credits. Furthermore, many of your purchases have been in-game consumables, which are not eligible for
MyVIP. We see that we have been successfully sending emails to the current billable account email you have on file on your Microsoft Account, which may be different than the email address you are expecting, if you have only changed contact emails.

Hello cliptacular,

We see that your regions appear to be matching, and will begin the transfer of Credits. This will appear as a MyVIP Gold 5 star payback. You should see the Credits pending by the end of next week!

Hello cliptacular,

We see that you are still currently in the registration period for your account. You can confirm this yourself by viewing your MyDashboard at (https://rewards.xbox.com/mydashboard/), where it currently
says you are still in the two day registration period. Also, you join by date on the MyRewards page is still "???" indicating you are not yet a member. We'll check back in a few days to check your account details and perform a transfer if everything looks
okay.

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

What is? If you mean the Rewards program, you're thinking of Microsoft Rewards. That's a different program from the Xbox Rewards program. Xbox Rewards was run by a third party and ran at the same time as the Microsoft Rewards program for a while. Microsoft eventually shut down the Xbox Rewards program and opened the Microsoft Rewards program to more countries.