Rewards points not posting.

This is my third time posting. I preordered 2 games for 15,000 rewards points each and never received my points. I followed the instructions of an xbox representative to make sure I received the points, otherwise I would have bought the games on sale in
store. I saw on another thread that you must preorder through the online store and get a disc copy to receive the 15,000 points. The representative told me that if I ordered that way I would only get the $10 gift card and that to receive the 15,000 points
($15) I must order through the console store. So that is what I did. I am still waiting for my points to deposit when both games that I preordered were released in October. If what I read on the other thread is true, then Microsoft needs to resolve the issue
and train their staff properly with regards to promotions.

:)

 

reward points not posting

I am following up on the status of your support departments progress on my situation with my reward points not posting and currently in a pending status. I have made some of my purchases based on the incentive to earn reward points and feel that all of the
points I have earned with time and effort should be credited immediately, regardless of what issue is occurring with the data base! Not my issue! I earned the points and should be credited the points retrospectively! Especially since it has been 6 months or
more since this has occurred and since I have made multiple attempts with patience and courteousy to contact your support department to correct this issue! Some kind of remedy would greatly be appreciated at this point in the process! Thank you for your immediate
attention and concern to my frustrating and annoying issue!

 

reward points not posting

Hello LONEWOLF JOHN,

This issue is not affecting your account beyond preventing your deposits. It sounds like you may be very confused about how our Rewards program works. While I recommend reading our FAQ on the Rewards website, I will try to condense the general outline of
our program for you.

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

We do not see any purchases on your account since July, which is why you have not received any Credits since then. Since you only hit the one star rank in June, that is the first month since the spending reset in which you earned payback Credits. We see
that you appropriately triggered the Rewards for your Gears of War purchase, and those are also pending in your account. Therefore we are immediately "Crediting" you, it is just the deposit that is not happening. There is no "retrospective" Rewarding we can
perform for your account; all your eligible Credits are already pending there.

However, as we have mentioned, we cannot complete the actual deposit of these Credits, because without the information from our database, our deposit process has no instructions on which billable account goes where. If we tried to force a deposit into your
account, the chances are extremely high that your currency would never appear (although some random person somewhere around the globe would become a very happy but confused individual). Until we receive a resolution from the team responsible for this database,
we cannot proceed with your deposit. Again, we apologize for this inconvenience.

 

Support has responded to your previous posts - Rewards for Missions Not Working

 

Hello carribou lou816,

As mentioned in your previous post at (Xbox Live preorder Rewards Points), your purchase was not eligible for this offer since
it was a digital purchase. From our FAQ:

Which content is eligible for this offer?

Any pre-ordered, hard-copy (disc) game from the Microsoft Store for Xbox One or Xbox 360 will qualify, as long as the order is received before the title release date and the game ships before the end of the offer. You will only receive one Reward per title,
for a maximum of three titles total during the offer period.