Rewards points not going into my account

Discus and support Rewards points not going into my account in XBoX Rewards & Social to solve the problem; From the time period of October 9 to November 28 I have bought just over 250 dollar in games pre-tax and have not received any reward points back into... Discussion in 'XBoX Rewards & Social' started by chrisingrey, Dec 10, 2016.

  1. chrisingrey
    chrisingrey Guest

    Rewards points not going into my account


    From the time period of October 9 to November 28 I have bought just over 250 dollar in games pre-tax and have not received any reward points back into my account. Now I am VIP rank 2 and gold so i assume I should be getting 4% on this. Any insight on how
    I can get these points. I can elaborate if needed.

    :)
     
    chrisingrey, Dec 10, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Reward points aren't going into my account

    Hello Jewbar,

    We see that your account was recently able to complete a deposit on October 12th. This may be a result of the fix that our other team is working on. We can confirm that the deposit error has since returned to your account. Again, we apologize for the inconvenience
    that this issue is causing. We do not recommend purchasing a currency card as a way of resolving this issue. Since this is a problem with the databases your billable accounts are contained in, purchasing a card will not fix the data error contained on that
    database. The issue preventing your deposit is that when our deposit process queries this database for the account you would like it to be placed into, it does not receive a response. Since the deposit does not know where to go, it aborts, rather than deposit
    at random.
     
    XBLRewards8, Dec 10, 2016
    #2
  3. Jewbar
    Jewbar Guest
    Reward points aren't going into my account

    I have posted previously regarding reward points not going into my account and was told to wait it would sort itself out... Well it hasn't! I have purchased loads of games totalling 100's of pounds expecting reward points, but all I get is emails saying
    they will expire because they can't be deposited. Apparently there is a problem with my account details, however when I check this all details are correct. I have purchased a cash voucher thing that credited my account fine as suggested by someone. This has
    been going on for the whole of this year, probably longer and I've already lost points, and still there is no resolution. Can someone please sort this out as I want to use the cash/points to purchase other stuff in the store. I'm looking at getting a new XBOX S,
    but will look at PS4's if this doesn't get rectified!!!
     
    Jewbar, Dec 10, 2016
    #3
  4. Smwutches Win User

    Reward points not going to my account

    Are there any specific offers you're looking for credits from?
  5. XBLRewards8 Win User

    Reward points not going to my account

    Hello MoaExterminator,

    We see multiple Credit and Deposit events for your account since that date. For reference, you can view a complete log of all Credit and Deposit events from your MyStatement on the MyRewards page. You can then confirm the deposit as currency into your Microsoft
    Account from the commerce page at (https://www.commerce.microsoft.com/), where they will be listed as a refund with a negative amount.
  6. XBLRewards8 Win User

    Reward points aren't going into my account

    Hello Jewbar,

    We see that your account was recently able to complete a deposit on October 12th. This may be a result of the fix that our other team is working on. We can confirm that the deposit error has since returned to your account. Again, we apologize for the inconvenience
    that this issue is causing. We do not recommend purchasing a currency card as a way of resolving this issue. Since this is a problem with the databases your billable accounts are contained in, purchasing a card will not fix the data error contained on that
    database. The issue preventing your deposit is that when our deposit process queries this database for the account you would like it to be placed into, it does not receive a response. Since the deposit does not know where to go, it aborts, rather than deposit
    at random.
  7. Courtney Todd Win User

    What is going on with my reward points?

    Hi Faint H, my name is Courtney and I would be happy to help.

    I am very sorry for the problem you are presenting, according to information obtained from the Microsoft forum, Independent Advisor Juan J.D mentions that it seems that Microsoft has adjusted the points system globally, affecting users around the world. And I'm also seeing a drop in daily points per search from 110 last week to 90 today.

    Information Source (Credits): https://answers.microsoft.com/thread/5f27553c-ca2d-414d-822c-1876ccfad9e2

    Keep in mind that this is a Microsoft public forum where we are players like you who help other players with basic problems. This means that we are not Microsoft employees. Therefore, I recommend contacting the support in charge of points at Microsoft.

    Support: https://rewards.bing.com/support

    I hope they can give you better information.

    Best regards,
    Courtney.
  8. andres930 Win User

    Never got my rewards credit

    I was looking at my account and noticed this "transaction."

    Xbox Live Rewards Deposit

    $0.00

    Refunded ($12.15)

    So it looks like it was put on my account breifly then removed? This probably happened because there was a billing hiccup with my card, but as it shows in my account history, my payment did go through. However, the rewards point were never given back to
    me.
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Rewards points not going into my account

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