Rewards points not depositing into my microsoft account.

I have had over 5000 points for 3 months now and it keeps saying my billing info needs updating when my billing info is current. I posted on the forums once and all of those posts are gone. Please give me my credit for my points. Thanks

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Rewards not depositing

my rewards points not depositing into my accounts missing on deals here

 

Rewards still not depositing

My rewards are still not depositing into my account. I’ve had to post 4 Times now. Can my points be transferred into currency in the form of Microsoft points. I’d like to use them on the sale currently going on.

 

Hello urfavchaos77,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.