Rewards points not depositing, can't migrate account, stuck forever?

VHS DEATH FORCE · May 28, 2018

Hi! So since March, my Rewards points are not depositing. I had around 25 700 yesterday and today I redeemed the rest of MyVIP gems for another 5000 points, which means I'll have over 30 000 points just sitting there. I was told my Rewards region and Microsoft
account region are different, which sparks the issue, however I am unable to migrate due to some issues not even support was able to resolve. Apparently there is some interference between my Microsoft and Xbox accounts that prevent me from migrating. So since
I'm unable to migrate, I won't ever be able to reach the points, even when they transfer to Microsoft Rewards. I am horrified of the idea of giving up on such amount of points, so I'm desperately asking if there is some possibility of resolving this issue.
Thank you.

:)

VHS DEATH FORCE · May 28, 2018

Will I ever be able to reach my points?

I've asked here this question multiple times but never really got an answer that would resolve anything. Since March my Rewards points were not depositing. They told me it's because my Rewards region (UK) and Microsoft account region (Czech) were different.
The problem is, I CAN'T migrate my Microsoft account. Support told me there is some issue beyond fixing, so I'm stuck on Czech Microsoft account. That way, I can't match it with the Rewards region, and since Microsoft Rewards is not supported in Czech Republic
too, I won't be able to join there either. So how can I get to my 30 775 Rewards points? They'll be stuck there for a year and eventually expire, which is not really a great solution for me. Once more, simply put - can NOT migrate Microsoft account, how else
can I get my points to deposit from the Rewards account with a different region?

walmartlies · May 28, 2018

Rewards not depositing

my rewards points not depositing into my accounts missing on deals here

XBLRewards8 · May 29, 2018

Hello VHS DEATH FORCE,

If you have changed your Czech Microsoft Account region to match your Rewards Account region, you will be a part of the upcoming end of month deposit. Recent data policy changes have resulted in us being unable to currently see your Microsoft Account region.
Furthermore, as stated in the FAQ for Vault Credits, we recommend not selecting Vault Credits as an option if you are currently experiencing a deposit issue. However, also as stated in the FAQ, your Credits will be converted to Microsoft Rewards Points if
we are unable to deposit at the time of the final transition:

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

Since this issue only affects your Xbox Live Rewards account, and Microsoft Rewards does not do deposits in the same way, it will not affect your Microsoft Rewards account.

XBLRewards8

Hello VHS DEATH FORCE,

If you have changed your Czech Microsoft Account region to match your Rewards Account region, you will be a part of the upcoming end of month deposit. Recent data policy changes have resulted in us being unable to currently see your Microsoft Account region.
Furthermore, as stated in the FAQ for Vault Credits, we recommend not selecting Vault Credits as an option if you are currently experiencing a deposit issue. However, also as stated in the FAQ, your Credits will be converted to Microsoft Rewards Points if
we are unable to deposit at the time of the final transition:

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

Since this issue only affects your Xbox Live Rewards account, and Microsoft Rewards does not do deposits in the same way, it will not affect your Microsoft Rewards account.

GronTron

http://rewards.xbox.com/faq/

How do I receive the Microsoft Points I earn through Xbox LIVE Rewards? Xbox LIVE Rewards Points equal to or greater than 100 will be automatically deposited into your Xbox LIVE account each month. It may take up to 30 days for the points
you earn to be deposited into your account. If your points total is less than 100, the points will be held as pending until 100 total points are reached and deposited into your account.

How long does it take for Pending Points to be deposited into my Xbox LIVE account? It may take up to 30 days for Pending Rewards Points to be deposited into your Xbox LIVE account. Microsoft Points are deposited in increments of 100 or
more, and they will be deposited by the 15th and 30th of each month. Visit the Xbox LIVE Rewards website often to see your Pending balance and how many Rewards Points you've been awarded. Pending Points will not display in your Total Rewards Points Awarded.

EddieHendrickson

The points can take up to 30 days for them to be deposited into your account. See the Xbox Live Rewards FAQ for more information here:
http://rewards.xbox.com/faq/

How long does it take for Pending Points to be deposited into my Xbox LIVE account? A. It may take up to 30 days for Pending Rewards Points to be deposited into your Xbox LIVE account. Microsoft Points
are deposited in increments of 100 or more, and they will be deposited by the 15th and 30th of each month. Visit the Xbox LIVE Rewards website often to see your Pending balance and how many Rewards Points you've been awarded. Pending Points will not display
in your Total Rewards Points Awarded.

XBLRewards8

Hello xOmqItsJake,

Your deposit was prevented due to a mismatch between your US Rewards Account region and your UK Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of registration.
Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot
complete when your Microsoft Account is of a differing currency.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

XBLRewards8

Hello THE GULLY 1,

Your deposit was prevented due to a mismatch between your UK Rewards Account region and your IRL Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of registration.
Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot
complete when your Microsoft Account is of a differing currency.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Rewards points not depositing, can't migrate account, stuck forever?