Rewards Points Issue

Hi I am having trouble with my rewards account. It is not updating my points. It has been like a week and nothing has updated.

:)

 

Reward points issue

I've been a member of the reward points program since 2013 and have over 80000 gamerscore however havent been rewarded any points for it, i've previously spoke to somebody in support, i was told to delete my account and add it back which still didnt fix
the problem which i was then sent here.

 

Reward points issue

The rewards program does not award credits for gamerscore. In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

 

Hello TH Diehard,

We see you have received your Credits in the recent end of month deposit. If you are asking about MyVIP payback for your purchases, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.