Rewards phone number prompt but I see it already under primary email

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Rats, how are you today? Hope you're well.

Can you give more details about the issue, please?

I already gave them my phone number and 2nd email, but I still get the prompt a few times a week. It's annoying.

You should be able to, under Account Setting, change your primary email, unless the email you use is a Hotmail account. You should then be able to have the confirmation code sent to the new email. Additionally, you should also be able to add a phone number
to your account, and it should let you send the code to that phone number is you wish.

Hope that helps!

change email

Step 1: Add a new email address or phone number

1. Sign in to your
   Microsoft account.
2. Select Your info at the top of the page.
3. Select Manage how you sign in to Microsoft.
4. You may be prompted to re-enter your password or enter a code we send to the email address or phone number listed in your account as security information. This lets us know the request is coming from you.
   
5. Select either Add email or Add phone number.
   
   Note If you see the message “For security reasons, you need to verify your primary alias before you can add another alias” at the bottom of the page, you will need to either
   Verify your current primary alias or select Rename. If you select
   Rename, please go to the “How to rename an unverified primary alias” section
   
6. If you selected Add email, follow these steps. Otherwise, go to step 7 to add a phone number.
   1. If you want to create a new email address to use, select Create a new email address and add it as an alias, and then follow the instructions.
      
   2. If you have a non-Microsoft email address (such as an @gmail.com or
      @yahoo.com email address) that you want to use, select Add an existing email address as a Microsoft account alias, and then click
      Add alias.
      • When you add an existing email address, you'll be required to verify that you own that account. To the right of the alias you added, click
        Verify, and we'll send a message to that email address to get confirmation.
        
      • When you receive the verification email, click the link provided to verify that you own the account.
        
      • Note The email address that you enter can't already be in use as a Microsoft account alias.
        
7. If you selected Add phone number, follow these steps:
   1. Select your country from the list.
   2. Enter the phone number you want to use, and then select Next.
      
   3. When you add a new phone number, we'll send a text message to that number to verify it. Enter the code in the text message, and then select
      Next.

Step 2: Set the new email address as your primary alias

After you add the new email address, you need to set it as your primary alias to have it displayed when you sign in to all devices and services. Here's how:

On the Manage your account aliases page, select Make primary under the email address you want as primary under
Account alias.

You may receive the error "Microsoft account already exists. Enter another email or phone, or get a new Outlook email." You will see this message if the email or phone number you are trying to add is already tied to another Microsoft account. You will
need to use an alternate phone number, an alternate email or create a new one