rewards not sent

I have not recieved my reward credits for the Christmas offer a rewards story despite now owning rise of the tomb raider forza fallout 4 and it's season pass and having preordered halo wars 2 also the new offer for preordering games does not register that
I have preordered halo wars 2 please may I have this issue resolved thanks

:)

 

Freedom reward not sent

Thank you, I appreciate it. I will check back next week, have a good weekend.

 

Freedom reward not sent

Hello Shotgunner,

Our purchasing team has identified the issue, and are working on a resolution. Once they can confirm a fix with us and we see a token has been assigned to your account, we will update this thread. Apologies for the inconvenience.

 

Hello GMRob,

Since only your purchase of Halo War 2 was made during the offer period, it was the only purchase that applied toward that offer. However, since that offer required the completion of all three chapters, you did not complete that offer, and therefore did
not receive any Credits.

Similarly, since your purchase of Halo Wars 2 occurred in December, it was not made within the offer period for Games on Demand, and did not apply toward that offer.