Rewards not recognize my Live Gold subscription

Discus and support Rewards not recognize my Live Gold subscription in XBoX Rewards & Social to solve the problem; Hi, since February/2017 the Xbox Rewards not recognize my subscription Live Gold as member. What's happening? How I resolve this? My user is @loucnet... Discussion in 'XBoX Rewards & Social' started by mingomax, Apr 13, 2017.

  1. mingomax
    mingomax Guest

    Rewards not recognize my Live Gold subscription


    Hi, since February/2017 the Xbox Rewards not recognize my subscription Live Gold as member. What's happening? How I resolve this? My user is @loucnet (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***).

    Thanks.

    Domingos

    :)
     
    mingomax, Apr 13, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
     
    XBLRewards8, Apr 13, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
     
    XBLRewards8, Apr 13, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Rewards not recognize my Live Gold subscription

    Hello loucnet,

    There is currently an issue with some new preview program functionality that changed how subscriptions are identified. We are currently working with the subscription team on resolving this issue, and hope to have this corrected soon. Apologies for the inconvenience.
    We see your recent subscription on March 10th, but at the current time, due to this issue, we are not correctly identifying this on the MyRewards page.
     
    XBLRewards8, Apr 14, 2017
    #4
  5. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  6. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. Drakken Saer Win User

    Will remaining Live Gold Trial days be added to a new gold subscription and can I get Reward points with a trial?

    Hi there Bl4chSh33p,

    As per the Xbox Live Rewards FAQ, trial memberships may not be eligible for Xbox Live Rewards. See here: "Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership,
    we may not be able to recognize you as an Xbox Live Rewards Gold member."

    Purchasing an Xbox Live subscription while on a trial SHOULD add the remaining days of the trial to your subscription. I'm not 100% certain on that though.
  9. XBLRewards8 Win User

    Creating the 7th thread for the same question

    Hello gohan16ken,

    We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. Unfortunately, as has been stated in the FAQ since the beginning of the program:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

    Since your subscriptions have been promotional for the previous two months, they were not eligible for Gold.

    Since subscription modifications are not handled by our program, we cannot assist. You may be able to contact Xbox Support for more suitable assistance with that issue (https://commerce.microsoft.com/). Per our
    previous escalation to the subscription team, they have already confirmed that your next offer being loaded after March 1, 2018 is a 12 month prepaid, non-trial Gold.
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Rewards not recognize my Live Gold subscription

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