Rewards not Depositing

GonzoGrux · Oct 11, 2017

This is the 3rd Post to the fórum I have made on this problem. I have already went through all other trouble shooting. Last time this happened they force deposited my rewards. And I got them. Please do that again. It’s been months now without a deposit.
I have checked my account and the region is correct everything is correct on my end.

Thank you.

:)

Juan Lumbreras · Oct 11, 2017

Rewards Not depositing

My rewards are not depositing.

XBLRewards3 · Oct 11, 2017

Rewards not depositing

Hi JamsterJames. Unfortunately, we are unable to force deposits into your Microsoft account. We will continue to attempt a deposit to your account. Sorry for the inconveniences and thank you for your patience.

XBLRewards8 · Oct 12, 2017

Hello GonzoGrux,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. While they have been able to provide fixed deposits, like your deposit a few months ago, at the
current time we have not received an estimate on when this problem will be fully resolved. We apologize for the inconvenience.

Murphs-A47006C9-2185

All rewards over 5,000 take 1 cycle to deposit. Rewards deposited between the 1st and 15th deposit at the end of the month and the 16th and 30th/31st are deposited in the middle of the following month.

FACELESSICE

Deposits from the Xbox LIVE Rewards program occurs around the 15th and 30th of each month. Deposits from the Program are in batches of 100 Points or more. Rewards Points deposits are labeled as Points Added or Rewards. The Microsoft Billing site will not
list out the specific Rewards opportunity that has been deposited. From there, the total amount of Rewards Points deposited should add up with the amount of awarded Rewards Points listed on the Xbox LIVE Rewards site. This is from the rewards rep. Here is
a link to the forum

forums.xbox.com/.../29.aspx

Smwutches

If you check your digital returns at
http://commerce.microsoft.com it should show you if it is deposits from the rewards program. You can also check your rewards statement on the MyRewards section of the rewards site for when deposits took place. If they took place at the same time as the
deposits on the billing site, then those are definitely from your rewards deposits.

Currency from the rewards program will expire one year after the deposit if it's not used.

There is no word on if/when the program will shut down.

Smwutches

For help with the Rewards program, you'll want to post in the Xbox Rewards Questions support forum. There was no deposit scheduled for the 14th. The first deposit for this month took place on the 12th. If you requested a deposit on or after the 9th, the
credits would be scheduled for the end of the month deposit.

Smwutches

$1.15 would be a deposit of 1,015 credits. If that's how many it shows were deposited on the Rewards site, then the deposit was correct.

Rewards not Depositing