Rewards not depositing into my account

deesoh · Apr 2, 2018

How long before this problem is resolved?

:)

walmartlies · Apr 2, 2018

Rewards not depositing

my rewards points not depositing into my accounts missing on deals here

GonzoGrux · Apr 2, 2018

Xbox live rewards not depositing

My Xbox live rewards are not depositing into my Microsoft account. Please initiate a force manual deposit.

Thank you.

XBLRewards8 · Apr 3, 2018

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

yanjian

For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.

Thanks, that's mean for 50,000 rewards credits they will be directly deposited as USD $50 to my account? (I'm in the US)

RippenHarra

— Will my Rewards Credits expire?

A. While Rewards Credits do not expire, the funds that we deposit do, so be sure to use it! Once Rewards Credits have been converted to your country’s local currency and deposited into your Microsoft account, the cash value will expire within 365 days upon
deposit. To view expiring deposits in your Microsoft account, go to the Billing and Account Management page. See Terms and Conditions for full details.

http://rewards.xbox.com/faq/

wElsH BoNgO

Rewards credits are automatically deposited into your account by the following 15th or 30th of the month after you have at least 5,000 credits pending. Or if you have at least 1,000 pending, but less than 5,000, you can request a deposit on the MyRewards
section of the rewards site and they will be deposited on the deposit date listed on the site at the time that you make the request.

For further assistance, you would want to post in the Xbox Rewards Questions support forum.

but it says that the rewards are automatically put into the account and i got a lifetime saving of 11.000+ and nothing has been put into my account

XBLRewards8

Hello ASTRALMATR1X,

Your deposit is being prevented due to a mismatch between your Rewards Account region and your Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account
region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency. For example, since you registered as a US Rewards
member, we are attempting to deposit USD into your Microsoft payable account. However, since you only have a British Microsoft payable account, we cannot complete the deposit. You will have to create a US Microsoft payable account for us to deposit into in
order for the deposit to complete successfully.

XBLRewards8

Hello xombie08,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Rewards not depositing into my account