Rewards not depositing due it saying my account needs an update

Hello SilentKilo77,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Is this in reference to the non-depositing of Rewards points, and the emails saying that our 'accounts need updating'?

If so, how did you go about 'confirming' your email address?

Thanks in advance for any help.

Hello SONGS TO SCREAM,

Your deposit is being prevented due to a mismatch between your Rewards Account region and your Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change
your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency. We cannot deposit from your US Rewards Account into your Portuguese Microsoft
Account.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
account to match your Xbox Live Rewards location.

Hello Er Buggato,

Due to your spending in multiple regional currencies, our deposit failed because at the time we attempted our deposit, your Rewards Account region was set to Italy, and your Microsoft Account was using HUF, the regional currency of Hungary. Since we cannnot
deposit Euro into a Hungarian account, the deposit failed. In order to make sure your deposit completes successfully, you will have to keep your Microsoft Account and Rewards account regions in the same location.

Hello nalcwap,

The Credits for that offer are currently pending in your account. However, your deposit will fail when we attempt to deposit.



Your deposit is being prevented due to a mismatch between your Spanish Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location.