Rewards not crediting?!

xCharlllotte · Jun 29, 2017

I have spent a lot of money over the past few years off the store and my Xbox live rewards never budges off £0!! I know for a fact I should be owed something could somebody please look into this?!

:)

Smwutches · Jun 29, 2017

Xbox Quest Progress not Updating

Rewards support can only assist with Rewards program offers. Since quests are not part of the rewards program, rewards support will not be able to assist.

XBLRewards8 · Jun 29, 2017

No rewards for all my purchases

Hello CharlesSchwabb,

Only Xbox Live Rewards members are eligible for Rewards. Since you are not a Xbox Live Rewards member, you are not eligible for any Rewards.

Smwutches · Jun 30, 2017

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

xCharlllotte · Jun 30, 2017

Hi! None specific no. But when I signed up around 5 years ago I have bought ALOT off the store and received an email to say I am owed from the benefits of Xbox live, I spoke to Xbox support and they said to comment in this thread to claim my rebate. Thanks.

XBLRewards8 · Nov 3, 2018

Hello xCharlllotte,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least £200 GBP or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards). While you do have Credits
pending that you can see on this page, you can only request a deposit at a minimum of 1000 pending Credits, so those Credits have not been deposited as currency.

carlos1975

Pending Credits
Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

[table][tr][td]03/10/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]03/10/17 - FREEdom Rewards – FREEquent Player (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]02/10/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]01/02/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]12/10/16 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][/table]

still awaiting a response please

carlos1975

Pending Credits
Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

[table][tr][td]03/10/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]03/10/17 - FREEdom Rewards – FREEquent Player (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]02/10/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]01/02/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]12/10/16 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][/table]

Smwutches

The 9365 is your gamerscore, not Rewards credits. Gamerscore is earned by getting achievements in games. Rewards credits are earned by completing offers in the Rewards program.

XBLRewards8

Hello KaizarTai,

As stated in our FAQ:

What is the monetary value of Rewards Credits?

5,000 Rewards Credits are equal to £3.

Therefore, the 6000 Credit reward from the Simply Rewarding offer would be roughly 3.6 GBP. Your MyVIP star level will not have an effect on Credits from completing offers. It is only for general MyVIP payback.

Smwutches

Microsoft rewards points or Xbox Rewards credits? The 2 programs are separate.

if you mean Xbox rewards credits, it depends on how many you have. Credits are automatically deposited after you have at least 5,000 credits pending. So it can depend on how long it takes you to earn the credits.

Rewards not crediting?!