Rewards not credited in my account since July last year and I am still on xbox gold till today.

I checked my profile at the website under rewards.xbox.com and notice that it stopped credited rewards since last year and the year before when all this while I have always been on xbox live gold member.

:)

 

My Xbox Live Rewards showing no Gold

I signed back into my Xbox Live Rewards today been a member for about a year. I have had Xbox Live gold for awhile and it still shows I don't have gold on my Rewards account.

 

My xbox gold is not working.

In july 2017 I purchased an xbox gold membership to last into next year july 2018, today is in October and my account says I do not have gold and I cannot play online or use online features can somebody from xbox live support please help me to sort this
issue out that would be much appreciated and helpful thank you.

 

Hello KemaKaZii,



You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).